Holiday Inn Express & Suites Prince Albert - South by IHG — Hotel in Prince Albert

I chose this hotel twice in the last 2 months because it is nicely situated away from the activity in Prince Albert. I believe it is one of the newest hotels but it is going to quickly deteriorate because it is not being cleaned properly! Washroom had hairs, and smelled of mildew plus you can see the pink mildew in the corners of the shower stall. I don't get why hotels don't use bleach to clean! I saw the housekeepers cart and all they have is sprays and a swipe type mop. Floor felt sticky both times. I'm guessing they don't even have a sponge brush or something to get in the corners of the showers. Then there was the pool area, oh my goodness! I was going to use the hot tub twice, but after the first visit I just couldn't. There is no signage anywhere about taking off your outside shoes, so the whole deck of the pool area and hot tub is covered with dirt, gravel, hair galore, hair ties. Someone's bathing suit tag from just buying it. All this was there the night I went around 6 pm, everything was still there the next morning when I looked, at 10a.m., disgusting. Outside around the hotel there are hundreds of cigarette butts even just a foot from the standing ash tray (make a fun sign, like " don't be a butthead, please use ashtray"). I was going to eat my breakfast outside but they were people smoking out in the patio and putting their butts in a cup of water then just leaving it there. No signage about any rules anywhere! No garbage cans outside so there is garbage laying around including a bag of dog poop. Inside the stairwell was some piece of mechanical equipment that has been there a long time as it had spider webs around it and it just stinks in that stairwell, to go outside to your car. I have pictures. Housekeeping staff looked apathetic and I saw one standing by her cart on her cell phone the whole time I was going in and out of my room to check out and take my stuff down. No information in the rooms how to determine what channels you can watch on television as the guy does not match the numbers when you enter them. Rooms are noisy, you can hear everything. No drinking cups for water. Floor in the eating area is dirty, no one cleaning into corners, yet on both visits I saw an older gentleman who must be in management talking to staff and looking around not doing much, maybe moves a table or two. So many tables are uneven people have put folded napkins under them. Why doesn't he just do some fixing? Such poor care for a potentially nice hotel. I...

So right from the minute we got off the bus and were greeted by Sahid and Ryan (Hope got names right) things were going in right direction. Those two young guys got our large group checked in fast. Rooms were awesome with 2 king beds which u don’t see very often. All other amenities fridge ,microwave coffee etc. Rooms are spacious as are bathrooms. Pool area looked good but we didn’t have time to use. The breakfast area is big and wasn’t an issue getting a spot for breakfast. Lots of choices and they changed everyday. Breakfast staff guy was friendly wishing everyone a good morning and hustling to make sure everything was good. Cleaning staff for hotel were always out and about mopping floors in lobby etc to ensure place was kept like new and smelling fresh. The boys at the front desk were around for our whole stay and they were great. Anything we asked or needed they made it happen. Means a lot to a large group. Lobby area had nice modern furniture that was spread out with phone chargers on tables etc. Awesome board/meeting room right basically in lobby area where we could host evening meetings and watch a rider game with our group.. Hotel is on edge of city but will be a big leisure center open soon as well as McDonald’s ,cdn brewhouse and others with signs for liquor store and new hotel coming. This will be my Prince Albert...

"$500 booking for July that is not refundable!" My first interaction in this hotel is not really a good one. Beware! They have a GHOST EMPLOYEE! I booked on their WEBSITE but when I received the confirmation it was unexpectedly booked through "booking.com" and it is prepaid and non refundable. I phoned the property right away to cancel. A guy employee (Saurab) who pretended to be the manager said it will be cancelled without charges as I phoned a minute after booking. It will just take 3days for the bank to update. Cancellation # provided. After 2 weeks of no bank update. I contacted booking.com which they informed me that it is not refundable as it is already collected by the hotel. Again, another employee (Sahil) promise that he will asked the manager to give me a call with in the day which again a lie.😓 When I phoned again, Frontdesk(Ryan)answered and placed me straight on hold(10 mins 9×)😤 without even saying a speil or hearing anything. I didn't stop until I get a hold of their manager Katherine who clearly said that they don't have employee named Saurab!(who cancelled my reso) 😤. The said ghost employee! Katherine added that she will personally solve this herself and will definitely hear back from her. It never happened until up to know! So again BEWARE!|Just sharing what I've...