Hotel Cumbres San Pedro de Atacama — Hotel in San Pedro de Atacama

1-An extra night was charged to the wrong card without any notice. Limit blocked. It was very difficult to get them to cancel. 2- Room service - no shampoo and no replacement. Dirty floor in the room. 3- It took over an hour to get the shampoo refilled after many requests. I had to wait an hour to take a shower and I was late for a trip. 4- I left a box at the reception to be put in my room at 6 am. When I got back at 1 pm, they hadn't put it in. I called many times to ask and only after an hour did I receive it. 5- There is often no one at the reception. No one answers the phone. 6- I asked to speak to the manager, but he wasn't there. I left my phone number. No one answered. 7- In the middle of the night I was woken up by a flash of light. After a while I realized that it was a flashlight pointing at my room, my bed. I called the reception in the early hours of the morning and no one answered. At 5 am I went to the reception and asked what was wrong. The receptionist, not really caring if he had scared me and woke me up, said it was the security guard without giving me any explanation as to why he would have done this 8- I went on a four-day tour and then returned, even without having checked out, I kept receiving emails to pre-check in again 9- In the room, the shower had intermittent water, cold water jets and very hot water jets without any control 10- TV without a smart TV nowadays in a hotel like this???? 11- Dirty and stained towels in the pool/spa area 12- Pools without maintenance, peeling and with flaws in the floor 13- Bathroom and changing room of the spa - broken shower, no soap in the dispenser and only cold water 14- Refusal to release a room 2 hours before when we returned from the tour without even checking availability 15- Very bad breakfast, few options, very poor and, as usual, terrible service. Can you believe the waiter got mad at me because I took a napkin from another table since there were none at mine and no one brought any? 16-again, there was no manager when I asked to speak. Even though they had my phone number, no contact was made. Does he exist??? At the very least, he has no interest in understanding, responding to or...

1-An extra night was charged to the wrong card without any notice. Limit blocked. It was very difficult to get them to cancel. 2- Room service - no shampoo and no replacement. Dirty floor in the room. 3- It took over an hour to get the shampoo refilled after many requests. I had to wait an hour to take a shower and I was late for a trip. 4- I left a box at the reception to be put in my room at 6 am. When I got back at 1 pm, they hadn't put it in. I called many times to ask and only after an hour did I receive it. 5- There is often no one at the reception. No one answers the phone. 6- I asked to speak to the manager, but he wasn't there. I left my phone number. No one answered. 7- In the middle of the night I was woken up by a flash of light. After a while I realized that it was a flashlight pointing at my room, my bed. I called the reception in the early hours of the morning and no one answered. At 5 am I went to the reception and asked what was wrong. The receptionist, not really caring if he had scared me and woke me up, said it was the security guard without giving me any explanation as to why he would have done this|8- I went on a four-day tour and then returned, even without having checked out, I kept receiving emails asking me to pre-check in again|9- The shower in the room had intermittent water, cold water jets and very hot water jets without any control|10- TV without a smart TV nowadays in a hotel like this????|11- Dirty and stained towels in the pool/spa area|12- Pools without maintenance, peeling and with flaws in the floor|13- Bathroom and changing room in the spa - broken shower, no soap in the dispenser and only cold water|14- Refusal to release a room 2 hours before when we returned from the tour without even checking availability|15- Once again, the manager was absent when I asked to speak to him. Even though they had my phone number, no contact was made. Does he even exist??? At the very least, he has no interest in understanding, assisting or resolving anything|16- poor breakfasts, very...

The grounds of Cumbres San Pedro de Atacama are absolutely beautiful, creating a serene and inviting atmosphere. The bar and kitchen staff were friendly, helpful, and attentive throughout our stay, and their kindness truly stood out. We had the unfortunate experience of one person in our group becoming very altitude sick during our stay, which happened to coincide with New Year’s Eve. Although the kitchen was only open for the special New Year’s Eve dinner, the staff kindly went out of their way to prepare chicken soup for us to be delivered to the room while the sick individual was bed bound. We were incredibly thankful for their thoughtfulness and support during a tough time. ||Unfortunately, the reception staff were less impressive. Some appeared quite clueless, and communication was difficult due to their limited English skills, which made resolving issues or getting information more challenging than it should have been. ||Additionally, the room service menu offered very limited and uninspiring options that didn’t match the otherwise high standards of the hotel. This was disappointing, especially for a property of this calibre. ||The shower and plumbing in our room also had significant issues. The water pressure was extremely low, even at its highest setting, making it difficult to enjoy a proper shower. On top of that, every so often, the water would shoot out a stream of boiling hot water. While I eventually learnt to predict the pattern (it came after the second high-pitched hiss sound/jet stream), it was an inconvenience that could definitely be improved. ||Overall, the stunning grounds, excellent bar and kitchen staff, and their willingness to help in unexpected situations made our stay memorable, but addressing the reception staff's capabilities, plumbing issues, and improving the room service menu would greatly enhance...