Exotic Royal Hotel — Hotel in Changsha

I really have mix option about this hotel so please read it all. The location of this hotel is supposed to be it's strength, but with my window close tight I was force to listen to Karaoke all night long. The music coming from the street down or maybe coming from the river-walk literally went on all night long until 6am in the morning. I couldn't get any good sleep. you do get the river-view and you do get the convenience of the location being close by the city-walk. But you wouldn't expect the noisy level all night for a 5 star hotel. The price is good, probably the lowest in town for a 5 star with a great location. room and bathroom was large size and overall clean. unreasonable crowded lobby with appears to me non hotel guests. also elevator was slow and dumb which the hotel already knew and there were notes in room that addresses the issue. But the most unreasonable problem I had was with the self-served laundry facility. The hotel had 3 sets of washer/dryer. I was able to secure 1 washer and washed my clothes. After my clothes were washed all the dryer was occupied and in-use. So I took my WET clothes back to my room and waited out the timer that was on the 3 dryers and set my alarm so I can come back use the dryer when time is up. My alarm goes off and I was back in the laundry room and the 3 dryer machine had their timers adjusted and drying time was being extended. 1 dryer was occupied by 1 guest and other TWO dryers in use by the 1 same user (there were notes on the machines that indicates which room guest are using each machine). So I set my alarm again and went back to my room with my wet clothes trying to wait it out. Time is up and I went to check on the dryers, while approaching the laundry room I saw a staff coming out from it. And when I went into the laundry room the dryer's timer have been extended and occupied by the same people. I was frustrated and angry, so I went to the hotel front lobby to report the issue hoping to get a solution. the front lobby acknowledge that it was their staff that is helping the other room guest extending the timers and taking care their laundry. WELL its self-sever laundry so the staff shouldn't have done that and if they wanted to provide service and change the usage rules then they should give an opportunity for other guests to use the machines too. ESPECIALLY one of the guest is using TWO machines at the same time. Shouldn't the staff stop one machine and let me/others guest use it and when we are done that guest can hog up two machines again. But, no, front lobby attendant insist that guest can use two machines until their clothes are dry/done. WHAT?! so I ask, if a guest hogs up 3 machines at the same time and use it for 10 hours straight other guest should just wait or not be able to use the laundry? Her solution for me was to leave my clothes in the laundry and when the other guest clothes are dry and the staff will help to put my clothes in the dryer for me. WHAT, NO. first hygiene issue I don't want anyone else to touch my washed clothes. second, what if my clothes were missing, like a sock or something. by then, an apology don't turn things back and it's called a self-served laundry for a reason. It was like 3am, in the end I didnt get to dry my clothes. I had to pack up my simi wet clothes the next day to check out with lack of sleep. I brought to the manager's attention about the ordeal I went through during check out and she apologized for what I went through the night. She authorized a partial credit refund for my stay, so please keep in mind I gave 2/5 for service because she brought it back. otherwise, the service would have been 0 or 1 star. Thank you...

Stayed here for 3 nights. It left a bad impression on me due to the following reasons:1. The front of the hotel building is underwhelming.2. Lobby and lift is not clean and well-maintained as a 4-star hotel at this pricing.3. The room is reasonably clean but lacks functionality. The aircon is centralised, unable to change the temperature to what we prefer. It’s overly cold/hot at certain times. There is no fridge and the shower head is dirty. The table is not clean with water/oil stains.4. Lack of manpower & lifts. The front desk is overwhelmed with only 1 staff even when the hotel is fully booked out. The lifts are over utilised, coupled with delivery services. Avoid if you are looking for a clean and relaxing place to stay. The only good thing is...

Customer service was excellent. From the reception to the room service. Everyone is very friendly. Receptionist, waiters, restaurant manager, and even the cleaners will always smile at you. Breakfast was good and value for money. I had the executive room and it is well worth paying for the extra money. Room was huge and decorations was beautiful. You can even choose the theme of the room. It also has a good view of the river.It is opposite the fanousb橘子island and also walking distance to the famou walking street.My second time staying there and this will be my go to hotel in all my future trip...