Grand Mercure Changsha Downtown — Hotel in Changsha

I recently had the pleasure of staying at Muyi Hotel, and I cannot commend the establishment enough for its exceptional service, particularly from one remarkable individual: Miss Mini Jian at the front desk.From the moment I arrived, Miss Jian greeted me with a warm smile and a genuine, welcoming attitude that instantly made me feel at home. Her professionalism was evident as she efficiently handled my check-in process while ensuring that all my questions were answered. She went above and beyond to provide personalized recommendations for local attractions and dining options that truly enhanced my stay.What stood out the most was her attentiveness and willingness to assist. During my stay, I encountered a minor issue, and Miss Jian addressed it promptly and with such a positive demeanor that it transformed a potentially stressful situation into a seamless experience. Her proactive approach and problem-solving ability are commendable and reflect the high standards of service that Muyi Hotel represents.Miss Mini Jian embodies the spirit of hospitality, and her dedication to making guests feel valued and appreciated did not go unnoticed. It's rare to encounter someone with such a genuine passion for their work. She made my stay not only comfortable but memorable.I wholeheartedly recommend Muyi Hotel, not just for its excellent amenities and beautiful accommodations, but also for the outstanding service provided by its staff. Thank you, Miss Jian, for your remarkable service and for being such a wonderful ambassador for Muyi Hotel. I look forward to...

I recently stayed at MUYI H Hotel, and it was without a doubt the worst hotel experience I’ve had in China. I feel obligated to warn others before they make the same mistake.The hotel is old, worn down, and dirty. The facilities are poorly maintained, and the overall hygiene level is far below acceptable standards.To make matters worse, in an apparent attempt to save on electricity, the air conditioning is frequently turned off — even during hot, humid weather. When we complained, we were told they were “letting fresh air in,” which is ridiculous considering the rooms are sealed with no windows. After our feedback, they briefly adjusted the temperature from a central control, but then sneakily turned it off again. Sleeping in that kind of heat was unbearable for everyone in our group.The beds were also extremely soft and uncomfortable, leaving all of us with backaches the next morning.Even in a tough economy, compromising basic guest comfort and cleanliness is not the answer. By doing this, you’re only pushing your customers away.I strongly advise everyone to avoid this hotel at all costs — regardless of the season. Whether it’s summer, spring, or winter, the conditions are unacceptable...

I had the pleasure of experiencing exceptional service from Miss Yuki Wang during my stay with my wife at Muyi Hotel. From the moment we checked in, Yuki went above and beyond to ensure that our vacation was truly memorable. Her warm and welcoming demeanour made us feel right at home, and her attention to detail was impeccable.Yuki's expertise and professionalism were evident in every interaction with her. She anticipated our needs before we knew them ourselves, ensuring that every aspect of our stay was perfect. Whether recommending the best local restaurants or arranging special surprises for my wife's birthday, Yuki consistently exceeded our expectations.Her dedication to providing top-notch service truly set her apart. Yuki's genuine care for our comfort and enjoyment made our time at Muyi Hotel unforgettable. We are grateful for her hospitality and would highly recommend her to anyone looking for a truly exceptional hotel experience. Thank you, Miss Yuki Wang, for making our...