Sheraton Chongqing Hotel — Hotel in Chongqing

Booked a Suite with Business Floor Access as advertised on hotel website..

No Executive Floor Facilities as advertised on booking page

Refused Credit Card as they use BOA China

No Spa

No Hairdressers

Swimming Pool safety barrier is plastic and I slipped and fell on floor when trying to use this to help me.

No attention to detial.. Plants not watered in Swimming Pool area for at least 1 week... even after reported still not watered

Room Service.. Room Service guy demanded I pay in cash.. could not sign to room

2nd Room Service .. also demanded cash only

No Hotel Directory in room, just low level printed room service menu

Chinese waitress refused to serve me Caffe Latte in breakfast restaurant

Refused room service of Tea and biscuits

Conceirge gave bad directions to Cable car...

No Hotel map of local area

Evening Fire Alarm... on way to evacuate... House keeping told us False Alarm.. even Chinese guests pissed off.. Especially when you are walking down from 22 or 48 floor..

Sauna Room broken, not working

Whirlpool Broken, not working

Shower, no water from all 4 shower heads in changing rooms..

Explained all of above to Hotel Manager Randall Tang... after 3 days none of the above were addressed or facilities improved..

Hotel Manger promised a compensation package and then 10minutes later rang room and changed agreed package to and insult.. explaining that he has to keep the hotel accountant happy...

If you only speak English ... good luck... must speak Chinese to get staff to understand your requests which will be refused everytime...

Only good thing is Restaurant Manager who tries best to give good service.. Indian Chef all cooks good indian food..

Worst hotel I have stayed in since being a Starwood...

The worst experience of my life .. extremely noisy, you cannot sleep later than 7:00 am because there will be noises of their workers and Chinese people talking loudly in the corridor, no one is available to communicate in English. The staff on the front desk, gives wrong information. The deposit that you pay at the time of check in, make a lot of deductions by miscommunication. My experience: I booked the package that included two breakfast. I asked their duty manager ( the only lady that front desk officer asked me to communicate since they assume, she can talk in English) . I asked her if I can have the breakfast in my room and will that be covered by the package I bought? And with full confidence, she said : yes , it’s ok . At the time of check out, they deducted a lot of money from my deposit and when I asked , they said the payment of breakfast had been deducted that was provided to your room. Although, I clearly mentioned that your duty manager told me that it will be included in my package, they totally denied by saying that do you have any proof ? Well, I am a regular traveler and that’s my concern that why don’t they record the calls ? I suggest all the foreigners to never ever stay in...

Bleary-eyed from a long-haul flight I could hardly comprehend the appearance of the Chongqing Sheraton. Someone selling golden-coloured surface coatings must have been super-persuasive. Quite beyond belief, everything from the exterior statues to bedroom telephones gleam.

I was impressed with the hotel transfer service, the early check-in and excellent SPG recognition, with an upgrade to a river-view one bedroom suite of perhaps 250 square metres.

The hotel was not particularly busy, however food and beverage service was below expectations. Staff were slouched, poring over their 'phones - rather than checking whether the guests dining had napkins, cutlery etc. The food quality was ordinary at best. It was a surprise to find tomato ketchup served with spring rolls in China. I would not recommend this property for the food and beverage experience.

On departure the front desk team and door staff really were trying their hardest to help support my travel arrangements, but my poor skills in speaking Chinese made this a...