CITIGO HOUSE Tianhe Guangzhou — Hotel in Guangzhou City

I booked this hotel through Agoda - paid for and confirmed, 3 days before the actual date. Then upon arrival, the Gen Z staff said "this booking is cancelled". Imagine our horror arriving in an unfamiliar place without a place to stay. The staff said we need to deal this issue by ourselves with Agoda. I checked my app and the booking is still confirmed. The staff didn't offer any solution until I had to ask if they are scamming us. I told them they should address this issue. Super bad customer service. They eventually helped us after 3 hours of waiting and called Agoda. Agoda said the 3rd party provider cancelled our booking. This wasn't reflected on the app as well. It was such a waste of our time in Guangzhou and unpleasant travel experience. We could have used this time to explore. Do not book this place, it's better to book a well-known hotel for a higher price than deal with this inconvenience and lack of professional...

I left my $400-500 Bose Noise Cancelling headphones here. They worked with me to get them back over a month. Wifi here was terrible but i have nothing but good things to say about the team here. Thank you!!

Btw, there’s a luckin across the street with a hawker center....

Close to mrt station gangding. Very nice and cozy room. Little bit small room. The shower and toilet was separated, which is good. There is laundry and gym at the top floor, and billiard table too. The staffs were kind, nice,...