Park Hyatt Guangzhou — Hotel in Guangzhou City

Park Hyatt Guangzhou is a truly unique hotel. While other top-end hotels chase after grandness, sophistication, and luxuriousness, Park Hyatt keeps up its pursuit for simplicity and nature and performs them in a magically elegant fashion. It is a hotel as fresh as a deep tranquil bamboo forest, where the only sound one can hear comes from the wind.Such emphasis on simplicity and nature is well manifested in its rooms. Park Hyatt Guangzhou substantially utilizes plain wooden furniture – from its mini-bar cardboard, desk, bedside table, to its floor. The furniture is so simple to the extent that I would not be surprised if someone told me they come from the village house of a grassroots family in rural Hunan. However, it is on these simple items that Park Hyatt Guangzhou plays its magic. The hotel hosts these pieces of furniture on top of a plain but exquisite background, thus extracting the simple beauty inside them while cleaning all their humble elements away. That is why I would say that the interior design of Park Hyatt Guangzhou is really an art masterpiece. It is easy to design a lovely room by using luxurious materials, but it requires a master to create something adorable by using humble items, and Park Hyatt Guangzhou does just that. Because of so, the vibe of Park Hyatt Guangzhou is the most unique among all the top-end hotels in Guangzhou, which all opt for the easier route of luxuriousness. It is because of this that I would also say that Park Hyatt Guangzhou is the hotel that can calm one’s mind the most in Guangzhou. I said that Grand Hyatt Shenzhen is like an oasis in a bustling town; now, I would say that Park Hyatt Guangzhou is even more than that – it is an Alps forest in the most premium land of southern China.The people at Park Hyatt Guangzhou are so as well. Every lady and gentleman I had the honor to encounter at Park Hyatt Guangzhou diffused out a great sense of peace and calm. Usually, this is not an ideal quality for hotel people because it means the lack of enthusiasm when communicating with their guests. However, it is not the case in Park Hyatt Guangzhou. While sending out enormous peace and calm, the ladies and gentlemen at Park Hyatt Guangzhou could still all make me feel incredibly warm and cared for. If this is not magic, what is magic? It is especially so with Ms. Beryl Tang, who helped me change my room without any hesitation even when it was already midnight. Beyond that, Beryl even personally guided me to visit different rooms and informed me about the characteristics of each room in a manner that could not be more friendly and genuine. Our exchange was short because of your efficiency but I really enjoyed it, Beryl. It really surprised me when I realized that it was still your internship. I had never imagined that such a young lady would be able to deliver such professional services, which were professional to the extent that I thought you already had many years of experience in the industry! I firmly believe you will soon become a superstar in the hotel industry, Beryl! Thanks...

My family and I had high expectations for this hotel after a fantastic week-long stay at the Grand Hyatt Beijing, where the staff were warm and welcoming. Unfortunately, Park Hyatt Guangzhou ended up being the biggest disappointment I've had in over 25 years of staying at various Hyatt properties around the world.||||To start with the positives: the hotel is architecturally stunning. The rooms are modern and clean, and the view—especially of the Canton Tower at night from the bar—is absolutely breathtaking.||||However, the service did not match the high standards we’ve come to expect from the Hyatt brand. Throughout our four-day stay, very few staff acknowledged us in public areas. Many avoided eye contact entirely, which was both surprising and disappointing given the reputation and level of this property.||||The first major issue occurred when I approached the front desk to ask about the Wi-Fi. The staff member assisting me was typing continuously during the entire exchange and didn’t even look up. I found this to be quite rude. To her credit, she did eventually stop, apologized, and provided her card for future assistance — which I appreciated at the time.||||Later that day, I noticed the hair conditioner in our room hadn’t been refilled and was nearly empty. Mildly annoyed, I emailed the staff member from earlier, asking housekeeping to ensure it was replenished the next day. She responded promptly and kindly, assuring me it would be taken care of.||||However, the next morning—right in the middle of washing my daughter’s hair—I discovered the conditioner still hadn’t been replaced. Anyone with a child who has easily tangled hair will understand how frustrating this can be, especially when you’ve already flagged it and received a reply. This shouldn't happen at any Hyatt property, much less a Park Hyatt. We contacted the front desk, and while they were apologetic, it was too late—we had to rush out to our scheduled activities without resolving the issue.||||The rest of our stay was uneventful, but the overall experience had already been soured by then.||||In summary: while the property itself is beautiful, with updated rooms and incredible views, it doesn't make up for the lack of attentive service and an indifferent staff. If you’re looking for a relaxing and enjoyable family vacation in Guangzhou, I would recommend considering other luxury hotels in the area. There’s no shortage of excellent options with far...

I wanted to take this opportunity to thank the Park Hyatt Guangzhou team for the wonderful hospitality that we received while in residence. It was obviously a busy period for the hotel and the city, we were still delighted with the trademark Park Hyatt treatment! A few of the more memorable moments:||1) Kudos to your F&B establishments for delivering consistently top-notch experiences. Our stay started with lunch at the Living Room where we were personally greeted by (I believe) your F&B Director - the personal touch that I have come to appreciate with the Park Hyatt brand. Food and service were great and we were able to have a satisfying meal before the children left for their class. Breakfast at the Dining Room was equally fabulous. My younger son rated it 10/10 which is no mean feat considering the number of other top-notch breakfasts that he has experienced over the years (including in your sister properties around the world). I really liked how you offered local specialties which changed daily alongside international favourites (I miss the glutinous rice cakes!). Finally the highest praise goes to your signature Cantonese restaurant Yue Jing Xuan. Meticulously prepared Cantonese cuisine paired with impeccable service and unparalleled views - it is no wonder we saw full houses on the two days that we dined there. Well done to the team for delivering such Epicurean delights across all of your venues!||2) I would also like to call out the cheerful and personable driver of your house car (this was the gentleman who drove the BMW 7-series). He was a great ambassador for the hotel - patient, warm and unflappable in the hectic Guangzhou traffic. He provided advice on how best to get to the city from Hong Kong and made sure we were comfortable throughout our short journeys. He is a credit to the team.||3) Our housekeeper was a very nice lady who was never without a smile. She patiently and cheerfully enquired when we would like our suite serviced, and did an outstanding job throughout our stay. Every cushion was put back to its original position on the sofa and we came back to a suite that was spick-and-span at the end of the day.||4) Compliments to the front-of-house team who checked us in and out with great efficiency. Special shout-out to Joy who always remembered our names and very quickly resolved issues. The bellman and concierge were equally adept at their jobs, ensuring a smooth experience from...