Ramada Pearl Guangzhou — Hotel in Guangzhou City

I visited this hotel for Dragon Boat Festival weekend and it was the best decision made! The hotel is located right along the Pearl River in Yuexiu District within walking distance to the Canton Tower, Opera House, Sports Park and other popular sites. Convenient shopping and restaurants around hotel and easy to find hotel and see it. Beautiful views of both the river and the Tower. Was nice to wake up to an actual Dragon Boat Race on the river . Reception is helpful and friendly. Expect to pay a deposit equivalent to the room rate for each night (although Trip.com notes states 1000 kuai deposit, I paid 1500 for my two night stay but it will be refunded to my card eventually as confirmed on checkout, so make sure you have enough available for the deposit). Most staff at the hotel from reception to housekeeping speak basic English which is very convenient and makes communication easier. I was initially checked into the incorrect room but reception very quickly changed me to my correct room within a quick call. The bell hop came up which helped save time and was very friendly. The amenities in the room are excellent and while there were some negative reviews about “old furniture”, which, yes, might be a bit dated but actually fits the style of the room and more importantly was clean, well maintained and comfortable. The bathroom extractor did make an awfully loud sound (like crickets) but really not so bad as to affect sleeping. I was very impressed by the quality of the bathroom products (worked wonderfully to protect against mosquitoes and high quality!). Although the hotel states they don’t supply toothbrushes and such, they actually supply a full toiletry kit and replenish it daily. Water pressure and heat is great regardless of time of day. The bathtub is a little small and not very deep but also good. My only complaint is that the bath plug/stopper did not fully close so when taking a bath, the water would keep needing to be refilled causing a lot of water wastage.Also, Internet access when using the Ramada Backup preferred option was not great and I could not connect 🛜 fortunately, I could use the Ramada general Internet which offered better signal but required regular phone number access code for use. I stayed in a smoking 🚬 room which is quite lovely considering very few hotels offer this option and is a big reason why I booked the hotel. That being said as the floor to ceiling windows do not open it did, obviously, make the room and floor stuffy and smelly. It might be worth installing an extractor fan or having an air purifier in these rooms. The pool is lovely and big! I must say I am glad I read the reviews first because I brought a swimming cap and was able to use it. I suggest management include this in the details as it could be quite frustrating to people like me who book hotels primarily for the pool then only find this out upon arrival. The other thing to note is that the pool is actually in a different building at the Health Center so it’s not that quick to access from the hotel although it closes at 22:00. It is actually a paid for center so there are members there not part of the hotel. That being said, reception is helpful and will offer hotel guests a free towel but be sure to ask for it. Overall, I was extremely impressed with the level of amenities, service and care of all the hotel’s staff and will definitely choose this hotel again when visiting GZ.Thank you very much for a...

The location is the only pro for this hotel. The whole hotel is old, probably never had any renovation since was built 30 years ago. I booked it to relax at the swimming pool but that was a terrible idea because the pool is not private,nothing of their facilities are private, they are based on membership and they have too many people there so the sense of privacy is totally lost. The breakfast I paid for is a disgrace, they had 4 tiles of fruits and the watermelon tasted like the one I had in the fridge for 3 days which means they don’t even serve it fresh.The Smell of the rooms are either cigarette or old wood and carpets that have never been washed. All in all I do not recommend this hotel, much less for foreigners and for sure it doesn’t deserve the 4 star rating it has. The fact that they still promote the hotel with photos since they built it says it all! I left one day before my booking was due because I couldn’t...

My stay at this hotel was a terrible experience. During our stay, our room was robbed, and we lost 1800 euros in cash. As a tourist, I was extremely disappointed and shocked because we believed the hotel should provide a safe environment. However, this incident made me feel extremely unsafe and disappointed.

Despite reporting the theft to the hotel management, their response was very indifferent, and they did not offer any substantial help or compensation. I feel that the hotel's security measures are severely lacking, and the management's attitude is unacceptable.

I strongly recommend other tourists consider safer and more reliable accommodation options to avoid suffering losses due to this hotel's poor management and security issues. This experience has made me lose trust in this hotel, and I will not be...