Habsburg Hotel — Hotel in Harbin

The hotel boasts excellent accessibility to public transportation, being just a few train stops away from the ice festival venue, with a cable car station castle and subway (Youyi Gong) conveniently located across the street. It is also within a short walking distance to the nearest mall, which offers a wide variety of dining options. Our family truly appreciated the location.Upon our arrival, we were warmly greeted by a service officer—a lady who assisted us with our luggage to our hotel rooms. She exhibited a friendly demeanor and a commendable service attitude. Additionally, when we were departing, another staff member, whom I believe was named Geoff, helped us with our luggage into the taxi. His friendliness and willingness to assist were noteworthy. Despite the simplicity of their roles, it requires considerable effort to engage with numerous guests daily while maintaining a positive attitude, and they deserve commendation for their dedication.The hotel also features a laundry room with staff available to assist with laundry, which we found to be a thoughtful touch. I particularly enjoyed the additional fruits, tea, and desserts provided in our rooms after housekeeping, offering a delightful surprise after a long day of exploring. The breakfast buffet was generous and reasonably priced.The primary drawback of this hotel pertains to cleanliness. While generally tidy, being an older establishment, it could benefit from increased attention to detail, particularly with vacuuming the carpets. Replacing the carpets with vinyl wood flooring could mitigate dust accumulation and be easier to maintain.Overall, the cleanliness issue is not particularly critical, as we are not overly fussy. I believe the hotel's prime location and the exceptional service provided by the staff significantly enhance its value, and I would not hesitate to book this...

Location.||Despite having the central pedestrian street and Sofia temple in the name, the hotel is about a mile from each location. Walkable, but not “in the middle of it all.” Almost exactly like a Vegas hotel that’s one giant block off the strip.||Facilities.||This felt inconsistent. Some areas, like the lobby, the bathrooms, were gorgeous, modern, and well appointed. Other areas, like the carpeting in the room, appeared dirty and could have been replaced about a decade ago. The air filters in my particular room were completely blocked by dust and probably hadn’t been changed in ages. Why was I looking at the air filter? Because the air conditioner didn’t work at all. This kept my room at a sweltering 80 degrees the entire time. Hotel staff told me to just open a window. Which didn’t work very well.||Service.||This was really amazing. The staff is knowledgeable and helpful, and really approached everything with a smile. The service truly felt like a five star international hotel and was a refreshing change from the service elsewhere in Harbin. Unfortunately, there were some things out of their control, such as lack of air conditioning, so I gave up on that part. The staff kept trying to apologize for the construction outside, but really, it wasn’t a problem.||Room.||The room was large and well stocked with amenities. From a full toiletries kit to a humidifier, half a dozen different kind of towels, and a complimentary tower of canapes. Other than dirty flooring, the only other disappointment was the “180 degree” river view, didn’t feel 180 degrees. (See...

Think this is a 4-5 stars hotel locally. The lobby is decent, not posh type. The rooms are cosy and beautiful. Kids like the kids room, toys and the sport car bed. All toiletries are provided and have kids version. Very thoughtful. Have a welcome fruits n snacks platters with high class mineral water. One thing we didn’t like about the hotel is it has a weird smell when we stepped out of the lift and walked towards our room. Like ‘salted fish’ smell. Not sure if it is from carpet or some food brought in by others. The smell was also in our room. The hotel is at a busy road junction facing Songhua River. Around there are many local eateries. We had a hard time finding suitable food for us and kids as their local food are mostly beef, lamb and duck innards and spicy. End up we took a taxi and went to a restaurant called Sheng Tian Fu, recommended by the driver. Taxi drivers not many are familiar with this hotel, and have to show them namecard. Not too difficult to get to attractions such as Harbin Polarpark, Sofia church and Zhongyang Street. More convenient to travel by taxi as these places are not exactly very near hotel and it can be cold walking a distance of 1-2km.Hotel provides decent breakfast with reasonable variety. Waitresses are friendly and proactive to chat with you and recommend you what to eat. One of them is called Xiao Liu, nice middle-age lady.Overall, we had a pleasant stay at this hotel and may go back if we go to Harbin again and if the pricing of...