Hilton Garden Inn Shenzhen Nanshan Science & Technology Park — Hotel in Shenzhen

I had the most terrible experience at the buffet breakfast. The restaurant is so crowded and no one to arrange the table. So I found an empty table by myself and used my water bottle and sanitizer to chop the seat.After I got my food back, I found my seat was taken by three children, I told their mom that I don’t want to share the table with their whole family as I am eating my breakfast alone. Then the family who has taken my seats/table started to attack me, in disgusting words and shouting at me. There’s only one staff come after while, then another staff come, and they didn’t say anything, just asked them to calm down and finish the breakfast.I left and didn’t finish my breakfast as I was attacked nonstop.Hotel has later sent an fruit plate, that’s all. However I think they do have huge problems in onsite management.I think I will never stay in any of Hilton hotels anymore as the experience is...

I regret to inform you that after renewing my reservation, I consistently detected the odor of secondhand cigarette smoke emanating from the air conditioning unit each night. I reported this issue to the hotel management, and they took my concerns seriously(Provided air freshener, opened windows); however, they were unable to do too much and resolve the problem, as it appeared that local regulations regarding smoking were not being adequately enforced. The staff could not consistently address the issue by visiting guests' rooms to request compliance, especially since multiple rooms may have been smoking simultaneously. It is imperative for the local authorities to adopt a more stringent approach to enforcing indoor no-smoking...

We were firstly impressed by the cheerful smiles and excellent services extended by Iris Chen & Serena Mai upon arrival at the front desk. After checking in, we asked different questions about local transportation means, time, drop off points and etc, they provided efficient support and information! The room is very clean, nicely designed and well equipped, breakfast buffer offers a wide range of Western and Chinese selection, even freshly made congee and noodles with many options of foods, super delicious! Through Trip.com, we got a very good deal for 1 night stay. We love it and have immediately introduced our friends to Mercury Garden...