Hotel Nikko Xiamen — Hotel in Xiamen

We have been staying at Nikko Xiamen for five years in a row for the Xiamen stone fair, and I have finally been prompted to review the hotel. The service and facilities have definitely declined sharply in the five years. Barely any of the staff can speak English, which is an expectation for a hotel that advertises as such. They have now removed the breakfast at the Executive lounge on the 26th floor and moved it to the normal buffet, which is loud and busy during the fair. The lounge presentations have been moved downstairs to level 1, which is less intimate as anyone can walk in to pay for services. We asked for a coffee during one of the presentations and were told by a staff member that was folding towels to "make it yourself". This was not the case two years ago when staff in the Lounge would make it for you. The room has not changed in five years, and is started to wear out. During our stay, all the lights in the room were not working due to a short circuit. After an hour of 5 technicians trying to fix it at night we were told it could not be repaired. Management did offer us another room to shower and move to, but since it was the last night and it was very late, that did not solve any issues. We had to pack our bags in the morning using our phone torches. ||I am sad that such a good hotel has gone down hill so much, it was our go to hotel while in Xiamen but now we will be looking for an...

We have been staying at Nikko Xiamen for five years in a row for the Xiamen stone fair, and I have finally been prompted to review the hotel. The service and facilities have definitely declined sharply in the five years. Barely any of the staff can speak English, which is an expectation for a hotel that advertises as such. They have now removed the breakfast at the Executive lounge on the 26th floor and moved it to the normal buffet, which is loud and busy during the fair. The lounge presentations have been moved downstairs to level 1, which is less intimate as anyone can walk in to pay for services. We asked for a coffee during one of the presentations and were told by a staff member that was folding towels to "make it yourself". This was not the case two years ago when staff in the Lounge would make it for you. The room has not changed in five years, and is started to wear out. During our stay, all the lights in the room were not working due to a short circuit. After an hour of 5 technicians trying to fix it at night we were told it could not be repaired. Management did offer us another room to shower and move to, but since it was the last night and it was very late, that did not solve any issues. We had to pack our bags in the morning using our phone torches. ||I am sad that such a good hotel has gone down hill so much, it was our go to hotel while in Xiamen but now we will be looking for an...

I'd booked here as it was the cheapest of the 'official' 70.3 Ironman hotels to stay at, and must admit to reading the trip advisor reviews the day before I arrived with a bit of trepidation! But, on balance, it proved to be a perfect hotel for that event...||||On the positive side:||- The room I had was massive, plenty of space and well laid out with a great bath, shower, walk-in robe and separate toilet (and a nice view)||- Really comfortable bed and bedding - I slept very well here!||- Staff were all very friendly and obliging, and whilst not all speak great English there are enough who do for anything important||||Slight negatives / issues:||- I had booked a non-smoking room, and was initially given a smoking room which gave me a headache in 10 mins, so I asked to change - which they did with no fuss at all||- I ate at the banquet one day which was absolutely fine - on another day I had room service (croque monsieur and fries) and it was dire!||- It's very odd that you have to pay extra to use the billiards table and table tennis||- If you plan to swim, make sure you have a swim-cap||||As some of the other people have noted, the hotel is very impressive, but does feel a little like it's lost a bit of it's sheen since it was last built or refurbished... But, friendly staff, nice room and a comfy bed far outweighed any negatives and I'd...