MinNan Hotel Xiamen — Hotel in Xiamen

By far the worst hotel I have experienced in China.||Totally dated, filthy, incompetent staff, poorly situated, falsely advertised, ie: no coffee shop, no swimming pool, no shops in hotel, and the so called business centre is a total disaster!!! ||The Front Desk/Reception is a total disaster. The foyer is not air-conditioned and very uncomfortable in the recent 30 degree heat. The coffee shop has been removed from the foyer area, so whilst one is waiting for companions or clients there are no facilities for hot or cold beverages to offer your clients or friend on their arrival at the hotel! Absolute lunacy!!||Room service ceases at 8.00pm from memory, housekeeping is a joke, and the room service/cleaner people are nothing short of slovenly.||No matter how often I asked the front desk, housekeeping, various assistant managers (apparently there is not a Manager) for Black coffee, sugar or tea, tea spoon, extra towel or razor, coat hangers etc, these were delivered to my room in their own sweet time by the staff who invariably got it wrong anyway!.||On my departure, the Bell Boy insisted in carrying my luggage, which is fitted with WHEELS and HANDLES to his Trolly!||He inevitably DROPPED both Suitcase from the trolley, thus depriving the baggage handlers at the Airport from breaking the fragile contents!!||Never...

The hotel itself is very well known in the city and was a convenient location to catch a taxi or a bus from. At night the neighborhood behind the hotel comes alive with little food shops and locals having their evening meal. ||The hotel is rated 4 stars, but by my experience should be rated between 2-3 stars. ||The staff speaks limited English, but makes efforts to assist in anyway possible. They were accommodating when our flight was canceled and we needed to stay an extra day. Our discounted room rate (from booking.com) was honored. The hotel also assisted with obtaining taxis. ||Their is a revolving restaurant at the top of the hotel that offers beautiful views of the city day and night, though he food is unspectacular.||The decor is a bit outdated, but clean! The biggest problem would be the need for new carpeting in the common areas and the rooms. The carpet is laid unevenly which is a tripping hazard and is visibly stained throughout. ||The lower level room offer a view of the inside wall. The bed is very hard,but Chinese standard. Our air conditioning was inconsistent in 1 of our 3 rooms, but the staff worked to solve the problem each time. Our biggest issue was that the entire building including the non-smoking areas/rooms reeked of cigarette smoke. ||||Would stay again, but only when having to be...

I love our rooms at the 23rd floor. The windows were wall to wall, ceiling to floor. We had 2 rooms. One had a view of the lake. One had a view of the main road of the Central Business District. I appreciate both views.||||The staff were very nice and even if their English was limited, that did not stop them from trying really hard to assist us. When the reception staff cannot understand us, their Assistant Manager is quick to approach us to assist us herself. They would not board a taxi without talking to the driver to ensure we go to the right direction and the driver to not charge us more.||||Buffet breakfast at the 3rd floor was good but it is the same thing everyday. Since we stayed for 5 days, it was a little boring but still satisfying. As Asians, we appreciate the rice, vegetables, meat entrees, and congee in the morning. If you are a westerner, you are limited to eggs, bacon and bread but the bacon was not crispy. ||||The hotel turned off the aircon because they said it was cold outside. When we went there in November it was not that cold and it was not as cool in the afternoon as I wanted but not really...