Hotel Pleso — Hotel in City of Velika Gorica

It could be a nice hotel in a convenient location near the airport, however, my experience was not the best one. ||I arrived in the evening around 11 pm, after travelling two days and was very tired. It is July and they gave me a room which was very warm. ||||I thought "ok, it doesn't matter, I will switch on the air conditioning and it is going to be chilled in a few minutes". ||||However, one hour later the room was even one degree Celsius warmer than when I arrived (29°C). I called the reception desk to ask what was the secret to chilling the room and the lady receptionist said that in a few days someone will come to fix the air conditioning. ||||Meaning that they gave me the warm room in July knowing that the airco did not work. I had a reservation so they were expecting me....||||Only after I expressed that I was not happy with the situation and that I was very tired after two days of travelling and said that all I wanted was to sleep, the receptionist offer that I come with her to check other rooms in order to find the one where airconditioning worked.||||It was midnight, I dress again and go with the receptionist. The first room we entered was nicely chilled. ||||This checking should have been done before guest arrival, if the host cared for the wellbeing of the guest. I am not blaming the receptionist, she probably just did what she was told to do. ||||However, she did not apologize or showed any empathy. She even seemed kind of angry when she gave me the keys of another room.||||So, finally, I could sleep, but that unpleasant experience was really not necessary.||||Otherwise, the hotel could be a good value for money and in a convenient location to use before or after the flight. Having had this experience I will...

Despite advertising they had a restaurant they do not. The "swimming pool" is no bigger than a double bed and had a film of oil and grime. The lighting in hall ways is poor. We waited 10 minutes before anyone appeared at the front desk, despite ringing the bell. The room was musty with a lot of marks on the walls from damp/condensation and leaks. The shower was grimy, with the fittings coming off the wall. There was also very little lighting in the bathroom. Power sockets were lacking. The lock on the door was a tad dodgy, it looked like it had been broken more than once and had been nailed back into place. In room facilities were sparse, no drinks except the tap and the TV had about 2 channels available. The staff were pleasant when they were there, its close to the airport and had a free shuttle to it. I wouldn't be staying here again and if it had been more than one night I would have cancelled and...

I had arrived in Zagreb with my previous accommodation falling through due to poor communication, it being shut when I arrived due to a delayed flight.

At 1am in the morning I was without a place to sleep. Worried and nervous I gave a call to Hotel Pleso and explained my situation. Immediately the woman who was on that shift helped me and sorted out a room for me for such a good price for a last minute place also. When I arrived she made me feel so comfortable and organised a free shuttle for me in the morning at 5am for my next flight and it was so close to the airport.

Though the rooms are nothing special I was more than comfortable with the cleanliness and air-conditioning it had. The shower had good water pressure also.

I cannot express how lovely the lady was at the desk, who was so eager to help me that I cannot recommend a stay at Hotel Pleso enough. She truly went out of her...