Pansion Comfort "FRANE"-Pag, Croatia — Hotel in Pag

We were a family of 16 persons that rented this building for 6 days, and 4 of us that rented it one day longer. We had a great time apart from the checkout and some small incident where water and wine disappeared from our fridge, which unfortunately is what I will remember of this Hotel. I will not recommend this hotel and will also not return.||||The building was refurbished for not so long time ago (don't know excact details), and the building is all right (2,5 out of 5). There is a kitchen which included what was needed to make a simple dinner and to prepare breakfast and two fridges, which kept our water and beer cold (very good to have). I also must mention that the pool was very nice. ||There were some trifles: there was almost no water coming from some of the washbasins, an AC-unit that did not work and too few controllers for the AC-units (we had to borrow off each other).||||As said, the stay was good until the checkout. The hotel owner even gave us a bottle of prosecco to enjoy the last evening, which was very nice. But then there was the checkout. There clearly had been some breakdown in communication because we were told that they had no bookings after us, so we could use the main areas a couple of hours after checkout if we just were out of our rooms. This obviously changed without us knowing, because the hotel owner, in a rage, threw us out of the hotel in the middle of our breakfast. We did not even get to store our luggage on the premises until the taxi to the airport arrived. If he had told us that there would come new guests in advance, we would have been out of there in time and the scene would not have happened. Letting us store the luggage is also not something that he was bund to do, but it would have been very nice of him since we then would not need to drag them down to the beach. My experience is that this storing luggage is not a problem in other hotels.||||There also was a case where a 7L water bottle disappeared from our fridge. One of our travel pack checked the fridge before he went to bed, and the next morning it was gone. This also happened to a half empty wine bottle. We discussed this, and thought that it could not have been the hotel owner (or his wife) since it would have been utterly unprofessional. The water probably had been used (we were many people, and so on). However, after the hotel owner had thrown some of us out (there were still 4 persons that was going to stay until the next morning) one of us see the hotel owner go into the fridge and take water (which we had bought). This does of course not prove anything about the former incidents and water is not a very expensive thing, but feel it is very unprofessional.||||This is my one-sided recollection of the events, and it would have been interesting to hear the hotel owners. He surely would deny it all. I will however not recommend this place and will...

I came here with my husband, one year old son and little yorkie. The owner was allready rude on our arrival. There are narrow, steep and slippery stairs leading to the room, which is not suitable for small children and all the luggage. You get tired in the beggining of your vacations. ||Rooms are outdated from 70, broken cabinet and refrigerator handles, only 1 toilet paper, poor quality of cleanning and a dangerous balcony where a child can be injured. Dinner was average and modest. For a dessert a slice of watermelon... In the morning we had hard bread from yesterday and a spoiled salamy for breakfast. During breakfast the owner has interupted us 5 times! - he was initially disturbed by the baby seat (on the empty terrace), which he came to tell the husband and I separately, then he came to charge us an extra for dog (ok, 5 € per day), next that we have a room with a balcony (which he assigned to us and we did not ask for and did not want) and that we have to pay for the balcony 7 € per day. Since I said we didn't want a room like this, he said we would just have to move (with a 1 year old child). Whoever has children knows what it's like ... Because of his inhumanity, rudeness, uncomfortable and dirty room and spoiled food, we didn't want to stay there for even a minute more!! This is how your inhospitable host ruins your vacation ... I do not recommend this place! We have paied for the uncomfortable night and spoiled food 50€, and he wanted another 50!! Instead of retourning us our money because of oll the annoyances!! Not to mention that my husband was sick all day. This "hotel" (wich is NOT)should not be named Frane, but Srane (s..t hole)!||To the city center is 1 km narrow, dark and traffic street. The beach is across the street, the sea is not clear because of the bay, everything looks like a small lake, there is no view of the open sea. If you love a friendly reception, have small children and love a modern and clean apartment, this is...

Letos smo tretjič letovali tu. Zelo negativno nas je presenetilo dejstvo, da ležalnikov ni več, niti proti plačilu, enako ni senčnikov. Glede na to, da so do sedaj bili vedno na voljo in to celo brezplačno, bi bilo pošteno, da lastnik na to opozori, saj to zelo vpliva na kvaliteto dopusta. Mi jih na osnovi izkušenj pač nismo vzeli s seboj, posledično sta 85 in 78letnika lahko sedela na tleh na vročem soncu. Hrana precej manj pestra kot prejšnja leta, jajc za zajtrk ni, prav tako ne hrenovk. Juha iz vrečke, skoraj vsak dan ista, kar prej ni bilo nikoli. Čiščenje tako-tako, ob prihodu je hladilnik obupno smrdel po crknjenih ribah. Gobice v kuhinji prastare, umazane, iztrošene🤢🤢, na prošnjo so sicer zaposleni prinesli druge,a je velik problem komunikacija. Zaposleni tujci, Nepalci, se sicer trudijo, so prijazni, uslžni, marljivi, vendar je težko, če ne znaš popolnoma nič jezika. Pri zajtrku hitro zmanjka zalog, pa noben od zaposlenih za to ne zna (ali pa ne sme?) poskrbeti. Dokler ne pride lastnik, ki zaloge napolni, se čaka. Wi-fi ne deluje SPLOH, kaj šele, da bi bil kak "high-speed", kot piše v opisu. Vrata sob se ne zapirajo, TV praktično ne deluje, kotliček pušča noč in dan, vse je močno potrebno konkretnega vzdrževanja.

Lastnik zelo slabe volje, nedostopen, na čase že kar ignorantski. Povsem druga in drugačna izkušnja, kot smo je vajeni iz prejšnjih let, ko je bil vedno prijazen in uslužen.

Pa da ne bo samo kritika: Okolica je seveda krasna, plaža odlična. Parkiranje brezplačno in zagotovoljen prostor. Do plaže je pet korakov. SKupni prostori so dovolj veliki, klimatizirani, terasa senčna in pokrita. Sobe so prostorne, hladilnik je po temeljitem čiščenju z naše strani brezhibno deloval, je velik in z zamrzovalnikom. Klima deluje učinkovito in neslišno. Terasa je zelo velika, delno pokrita, opremljena z ležalnikom, senčnikom in vrtno garnituro (miza+3 plastični stoli, udobni za sedenje). Visoka drevesa nudijo nekaj naravne sence tudi na terasi. Večerje so pestre - na izbiro je vsak dan več menijev - , sveže, okusne, veliko rib, ki so odlično pripravljene. V objektu je mir. Postelje so izvrstne z zelo kvalitetnimi jogiji in brezhibno čistimi vzglavniki, kljub koncu sezone. Za imetniki plovil se vedno najde kak improviziran privez. Ko sešteješ vse + in - je bilanca pod črto za 63 € za polpenzion na osebo na dan še...