Hotel San Sebastián Loja — Hotel in Loja

We stayed from 18-28 July after my husband's knee surgery. The hotel is in a central location. ||Only few blocks from the Centro Market, Bus Terminal, Hospitals, Pharmacies, food outlets, super-market etc. The price for the double room was reasonable [USD60].||Although the staff did not speak fluent english, they were very obliging at all times. ||There was hot coffee and tea throughout the day. ||Overall the hotel was very clean. The linen was very good. The toilet/bathroom in our room was very new. Very well designed and very spacious. It was ideal for my husband to maneuver with the help of a walker.||The manager is very incompetent. ||I had to plead for many basic needs like a chair for the nurse, extra luggage stand, & bath mat. ||My husband was after a major surgery. A window did not shut properly letting in cold air. ||The maintenance man checked but did nothing. The nurse filled the gap with shopping bags. ||The window was never repaired till we left. The water tanks malfunctioned for a whole day. ||We were not notified. I bought several gallons of water from a store nearby. No one offered or thought to supply water. ||The breakfast was a standard meal which was included in the price of the room. Same breakfast every day. The tea/coffee/milk was served medium hot.||On the day of our departure our bill showed a huge excess charge. We were told it was for the extra sofa-chair which may have a accommodated a 3rd person during the 10 nights. It was a blatant lie. ||On further verification the manager apologized for the error and re-wrote a proper bill after I threatened to post the incident on the internet.||We did not leave on a pleasant note.||Just around the corner there was a better hotel with superior facilities for...

I booked this room in advance and then confirmed about 3 hours before arrival. I received a confirmation email 2 hours before arrival. When I arrived, my wife and I had no room. We were not the only ones. The manager told us there were no other hotels nearby except one. That, we found out the next morning, is a lie. There are several within a two minute walk. He said he could get us a room at his other hotel but we would have to pay before he would take us there. It turns out he did not have any affiliation with the other hotel and he charged $25 over the normal rate. Beware.||||I ended up spending a week in Loja and realized that the San Sebastian is far more expensive than other hotels of similar quality. We found a comparable hotel for $40 per night a few blocks away (Prado). We were very...

We booked a room at the the San Sebastian. We had our confirmation and had contacted them a couple of hours before arrival. When we arrived, we were told there was no room for us and we weren't the only ones the hotel had put in this situation.

We were told there were no other hotels within walking distance except one. They would not tell us where the other hotel was unless we paid first. We were charged $25 more than the other hotel's normal rate. We paid because it was dark, we were in an unfamiliar place and we were tired.

The next day while exploring the area, we could plainly see there were several, at least 6, comparable hotels within a 2...