Hotel El Auca — Hotel in Puerto Francisco de Orellana

I have passed through coca a few times on my way to deeper in teh amazon and it's the only place I would stay, apart from its central location the place has a charm. I have travelled and had to hold meeting and also have travelled with my daughter who is 4 years old and the staff even after the first visit remebered her name and chatted to her. even the housekeeping staff made changing the towles fun for her. the restaurant staff even remeberd that she liked the high chair with Winnie the Pooh on it! the food is good, the restaurant consistent, the garden has free roaming animals and lovely trees. in short, it's great. on a business level I have held meetings there and had to arrange a large lunch which went withouht a hitch. the manager is very approachable and happy to deal with requests, even odd ones! totally recommend...

While the room was ok (small, simple but clean) the service was awful from start to finish: when we arrived and got of the car with all our luggage and stuff the hotel door was closed, and nobody was there to let us in for about 20 minutes, a very unpleasant start especially when standing in the middle of the street with all your things and traveling with children. The bad experience ended with receiving our cooling pads the next morning without having been put in the freezer as we had asked for (in Spanish!) - unfortunateley we needed these to cool our medication for this day´s trip into the jungle, causing us huge trouble to find a solution (the hotel staff was of no help). After our return from the jungle we stayed at another place in Coca, less expensive, nicer room and much better service:...

This was by far the worst hotel of the 10 or so I have stayed at in Ecuador. The building needs to be refurbished. Don’t get a room at the front of the hotel. Very noisy and the AC did not work. We switched to the back where the AC worked, but there was no hot water during the day. The hotel did not provide drinking water. Everything looked sad and grubby.||On the plus side, the staff were all very nice 👍 ||Coca is experiencing an oil boom. The hotel was full of oil workers when we visited.||Definitely not good value for money.||We were told this is the best hotel in town. I recommend that you skip Coca altogether. You won’t miss much. It is not necessary to stay there before or after an Amazon lodge trip. Work with the lodge to ensure they coordinate...