Helnan Royal Palestine Hotel — Hotel in Alexandria

A Truly Exceptional Stay at Helnan Royal Palestine Hotel – Alexandria My recent stay at the Helnan Royal Palestine Hotel in Alexandria was nothing short of spectacular, earning every bit of its five-star rating. Nestled within the breathtaking Montazah Gardens, this luxurious beachfront hotel offers an unparalleled blend of historic charm, modern amenities, and exceptional service that made our visit unforgettable. From the moment we arrived, the front desk staff set the tone for an extraordinary experience. Their warm smiles and genuine hospitality made check-in seamless, with every detail handled efficiently. They went above and beyond, assisting with local recommendations and ensuring all our needs were met promptly. Their professionalism and attentiveness truly elevated our stay. The dining options at the hotel were a highlight, with the five on-site restaurants offering a delightful array of cuisines. At Alexandrina Restaurant, the international dishes were prepared with fresh, high-quality ingredients, and the staff’s attentive service made every meal a pleasure. Izumi Sushi Bar impressed with its authentic Japanese flavors, while LaPiazza’s Italian dishes were a crowd-pleaser. The staff at each venue were courteous, ensuring our dining experiences were both delicious and memorable. The beachside experience was equally remarkable. The hotel’s private beach, just steps from the rooms, offered stunning Mediterranean views and a serene atmosphere. The beach team was outstanding, keeping the area pristine and providing prompt service, from setting up sun loungers to delivering refreshing drinks. The tranquil setting, paired with their attentive care, made it the perfect spot to unwind. The rooms, with their spacious layouts and balconies overlooking the sea and Montazah Palace, were immaculate and luxurious. The housekeeping team, particularly Essam, ensured our room was always stocked and spotless, adding a personal touch to their service. The lush gardens, sparkling pool, and proximity to historic landmarks like the Royal Palace only enhanced the experience. Overall, the Helnan Royal Palestine Hotel excels in every aspect, but it’s the staff’s dedication—from the front desk to the restaurants to the beachside—that makes it truly exceptional. I wholeheartedly recommend this hotel to anyone seeking a luxurious, relaxing, and memorable stay in Alexandria. We we are enjoying every second of it, and we will definitely be back until our friends about this...

Nestled within the breathtaking Montazah Gardens, the Helnan Royal Hotel offers an unparalleled experience of tranquility and scenic beauty in Alexandria. While the hotel itself carries a sense of history, its prime location, stunning sea views, and dedicated service make it a compelling choice for travelers seeking a memorable escape.||One of the most striking features of the Helnan Royal Hotel is its exceptional location. Situated away from the city’s hustle and bustle, it provides a serene and secure environment. Guests consistently praise the magical walks around the expansive gardens and the proximity to the newly renovated royal palaces. The views from the rooms, particularly those overlooking the sea, are frequently described as spectacular and are a major highlight for many visitors.||The rooms, while sometimes noted as showing signs of age, are generally found to be decent in size, clean, and comfortable, providing a relaxing space for guests. The hotel’s private beach area is another significant draw, offering a perfect spot to unwind and enjoy the coastal ambiance.||Service at the Helnan Royal Hotel is often commended. Staff are described as friendly, welcoming, and making a genuine effort to meet guests’ needs. This attentive service contributes significantly to the overall positive experience.||Dining at the hotel also receives positive mentions. Meals, often served buffet-style, are considered great, with a good variety of food. While some have noted that service in the dining areas can occasionally be slow, the quality of the food itself is generally well-regarded.||In summary, the Helnan Royal Hotel, also known as Helnan Palestine Hotel, stands out for its amazing location within the Montazah Gardens, offering stunning views and a peaceful retreat. While the building has a vintage charm, the comfortable rooms, good food, and especially the friendly and attentive service create a welcoming and enjoyable atmosphere. It’s a place where the beauty of the surroundings and the warmth of the hospitality combine to offer a truly...

I rarely leave negative reviews, but what happened during my stay at Helnan Palestine Hotel was one of the most disturbing experiences I’ve ever had in any hotel.

This happened on the very first night of my stay – right at the start of day one. After taking a shower in my room, I reached for the towel – only to find what appeared to be period blood on it. It was truly one of the most disgusting and unacceptable moments of my life. I was in complete shock.

What made things worse was the staff’s response. I spoke to several people – they listened, looked shocked, and then simply walked away without even an apology. I asked for the housekeeping manager, who came in, took a photo of the towel, and left without a word. No explanation. No basic decency.

My eye turned red and irritated shortly after touching the towel. I don’t know if it was because of that or something else, but it added to the anxiety. I went down to the reception – again, cold reactions, no action, no concern. I had to leave for an important business meeting, and during the meeting, someone from the hotel brought me eye drops and claimed they examined the towel and concluded it was “fresh rust” not blood. Honestly, I hope that’s true. But even my colleague in the room agreed – it looked like blood.

If I weren’t tied up with a company event for three days, I would have left the hotel immediately. I’m from Alexandria and even considered going home each night just to avoid staying here. The lack of responsibility and the poor hygiene standards are shocking for a hotel of this supposed level.

In the middle of the day, someone finally came and informed me that they moved me to a better room and apologized. But by then, it didn’t matter anymore – the damage was already done. I’m writing this review before seeing the new room, because my issue is no longer about the upgrade. It’s about basic hygiene and human dignity – both of which were completely lacking.

Extremely disappointed. Would...