Pirita Beach Apartments & SPA — Hotel in Tallinn

Some rooms in this hotel are fantastic, some are totally disappointing. Be specific in your booking that you want the largest 'family' rooms, and try to book direct so you have some flexibility to change or cancel. We booked and pre-paid for an apartment for 3 people 5 months in advance via booking.com, at a price that we felt to be over the odds (EUR 120/night incl taxes) - but we wanted the convenient location (as we were involved with a sailing event at the nearby club). The fee was paid 100% upfront and non-changeable and non-refundable, which is unusual and rather unreasonable, especially given the risks of travel disruption due to COVID. We arrived late at night and the reception was closed, so we had to ring a number pinned to the door and our key was left in an envelope outside in a wooden cart. The room we were allocated was way down the long corridor at the very end and was totally depressing for our first time in Estonia - way too small, no window except in the narrow external door and quite filthy (see pictures), The sofa had not been moved for months and underneath it were old crisps and a half-empty iced tea bottle. The AC did not work. The extractor fan in the bathroom was so weak that it made no difference and it steamed up immediately. The clothes cupboard was tiny (56 cm internal width). The 'sofa bed' was basically a sofa (a sofa bed would be a fold-out bed, not a sofa on which you put sheets). There were over 30 TV channels but almost all were in Russian (only one in English: Euronews). We had hoped to self-cater (after all, these are 'apartments' not hotel rooms), but the utensils comprised one pot and one frying pan, with no chopping board and bare minimum of ladle, knife and fryer. So the 'kitchen' was really only good for breakfasts and drinks, or very basic boiled food (pasta?). On the terrace outside was an ash tray stuffed with butts, an old coffee cup and an empty Jagermeister bottle. On the plus side, we asked for a better room and were shifted to what they called a 'family room' - twice the size with a large window letting in light, suddenly it looked like the photos on the website and our mood lifted. But this was only after requesting the change, and we would have spent the 8 nights of our holiday in quiet miserable surroundings if we had stayed where we were asked to. The larger room was absolutely fine, though whether it was worth €120 is debatable, considering the many more impressive apartments around Tallinn at that price point.||||Be aware that all the bookable rooms are on the ground floor. The lovely pictures showing upstairs rooms with glass balconies are not what you will be getting - they are privately owned.||||So in summary, be alert to the pre-payment, no-change, no-refund booking terms, request a 'family room' to ensure you get some decent space, ask for a room as close as possible to the reception (or you will be way down the corridor) and if the room is not clean, get...

On 22-09-2024 my partner booked this place as he wanted us to enjoy a beautiful romantic time with sea view and patio straight to the beach as I’m from England and he’s from here (Tallinn). He received instructions by text which was completely wrong. On arrival we went to reception as the information we was given was not correct, as we approached the desk the receptionist was not welcoming what so ever and me personally have never met a person so incredibly unwelcoming and rude manners!! After the un-warmly welcome we entered the room and it was like hotel from hell (pictures attached) the pictures on the site are most probably from when it first opened and we was given a completely different room than what was paid for. Me and my partner didn’t even lay on the beds…. Meaning we had no sleep, we had sat on the chairs at the table cos they seemed the cleanest, sofa was full of stains beds was stained of blood and looked like someone had a pee (urinating) party. It is not appropriate for human consumption. In my opinion trade and standards need to shut this place down, they allow children to sleep here. I’m a parent and also my partner is and…. We would never dream of bringing our children here and never again will be stepping foot in that place ourselves again. Don’t believe the website it’s false advertising what you pay is not what you get. A solicitor has been called and hopefully something will be dealt with asap as it’s not suitable for a pig to even stay in. I could go on but this...

On 22-09-2024 my partner booked this place as he wanted us to enjoy a beautiful romantic time with sea view and patio straight to the beach as I’m from England and he’s from here (Tallinn). He received instructions by text which was completely wrong. On arrival we went to reception as the information we was given was not correct, as we approached the desk the receptionist was not welcoming what so ever and me personally have never met a person so incredibly unwelcoming and rude manners!! After the un-warmly welcome we entered the room and it was like hotel from hell (pictures attached) the pictures on the site are most probably from when it first opened and we was given a completely different room than what was paid for. Me and my partner didn’t even lay on the beds…. Meaning we had no sleep, we had sat on the chairs at the table cos they seemed the cleanest, sofa was full of stains beds was stained of blood and looked like someone had a pee (urinating) party. It is not appropriate for human consumption. In my opinion trade and standards need to shut this place down, they allow children to sleep here. I’m a parent and also my partner is and…. We would never dream of bringing our children here and never again will be stepping foot in that place ourselves again. Don’t believe the website it’s false advertising what you pay is not what you get. A solicitor has been called and hopefully something will be dealt with asap as it’s not suitable for a pig to even stay in. I could go on but this...