FENAST Guesthouse |Bole Atlas | ፌናአስት የእንግዳ ማረፊያ | አትላስ — Hotel in Addis Ababa

Overall it’s a nice and clean hotel but it definitely needs to have some hot water . The showers we had to take were all cold and women do need hot water. I think they deliberately switch off the hot water as one of the nights the water was really hot and we were surprised, because they said the water doesn’t get hot. This is a major disadvantage staying here. If you like hot water then this is not a place for you. They don’t give you tea cups or a kettle to make yourself a tea or coffee. If you looking for such comfort this place cannot offer you that . I wish I met the owner to make some suggestions and complains cos the manager there is not very helpful and she suggested I leave if I can’t make do with the cold baths ... I think that was a very bad thing to say to a client instead of fixing the situation. And the elevator is mostly not always working . I would say the owner put a lot of work to making the place nice but he needs to make it more comfortable with basic things such as taking care of guest and hot water , a kettle...

I stayed here for a 2weeks and there has never been a day where there was hot water and the weather is cold and it’s raining... I complained to the staff and they kept saying they use solar hence they water cannot get hot ... the cleaners are quite nice except the one with the glasses...she always complains when you ask her to do some things.. the receptionist... some of them are nice and some are not.. the manager was also insensitive to my request when I took it to her... I think the owner needs to make out time to talk to the guest who come there to stay a bit longer than a day or two.. they don’t like to open the gate for rides to come in even when it’s raining heavily... it’s a nice hotel... but it lacks customer care and hot water.. I left there with flu cos of...

I had the worst experience there. Its so expensive compared to the other guest houses or hotels. The breakfast was the worst, the portion is so small and not well prepared with rude Waiters and manager who kept getting me the wrong dish and drink. We ordered a traditional dish called 'siga firfir' which there should be meat in it but there was none! They were really rude when we commented. I don't recommend this place...