Break Sokos Hotel Flamingo — Hotel in Helsinki sub-region

Our recent one-night stay at this 4-star hotel was far from what we expected, given the price. While the breakfast and the water park were enjoyable, the rest of the experience was disappointing and definitely not up to 4-star standards.

Room: • The room was cold and lacked proper detailed cleaning. Dust was visible in the corners, and the sink in the bathroom had visible germs around the drain. • The beds were uncomfortable, with two separate beds constantly sliding apart, which was extremely annoying. The mattress covers didn’t stay in place, causing further discomfort throughout the night. • The extra bed for our child was unbearably uncomfortable. • The room looked outdated, with stains on the bed frame, adding to the overall sense of neglect. • There were no electrical outlets near the bedside, which made it inconvenient to charge phones or other devices. • The TV was broken and only worked for about five minutes at a time before the screen turned black. This issue persisted, making it practically unusable.

Bathroom: • The bathroom had a disgusting smell, and the cleanliness was subpar for a hotel of this caliber.

Facilities and Access: • The absence of a coffee machine in the room was surprising, especially considering that Finland is known for its coffee culture. • Accessing the spa was inconvenient. Despite being a spa hotel, there was no direct access from the rooms. We had to go down to the reception area and then take another elevator to reach the spa. • Even with a spa package, we had to wait in long lines for the spa bracelet, which felt poorly managed. Forgetting anything in the room was a hassle, especially when wet from the spa.

Check-In: • The check-in time of 4-6 PM was unusual and inconvenient.

Overall Impression: While the breakfast and water park were highlights, they did not compensate for the numerous issues. For the price we paid, we expected much higher standards, especially in Helsinki where there are better options available. This hotel does not live up to its 4-star rating and is not...

We stayed at Sokos Flamingo on December 7, 2024. The whole experience was a disaster. My wife, two kids and I were coming from a very long train trip +12 hours and were very tired, we just wanted to arrive at the hotel and take a shower and go to bed. We were given a room that didn't have hot water and plus the water from the bathroom sink was leaking/gushing on our feet when we opened the tap. We complained and the front desk gave us another room. The room was very similar but also didn't have hot water. We complained once more and the hotel could only offer us two separate rooms in the newer section of the hotel. We didn't want to have to separate our family - but that was the only option available. At that point the manager also agreed to give us a 25% discount. Only problem is that later we were surprised to find out that these rooms didn't have heat and we were freezing during the whole night. The temperature was around 18°C while the thermostat marked 23.5°C. I complained in the reception but by then the manager had left and the front desk didn't know how to increase the temperature. They suggested that the room panel would have a switch to turn the heater off and on (to reset the furnace) but that wasn't true. The temperature was controlled centrally but they had no idea how to make it work. We were exhausted and we weren't given any options to rectify the situation. My wife and kids were feeling sick the next morning. I had spent hours trying to get a room with basic hot water and heating. I asked for a full refund but the front desk agreed I was on my right to ask but said that it would be managed by the hotel manager. I contacted Expedia, but the hotel denied...

We stayed at Sokos Flamingo on December 7, 2024. The whole experience was a disaster. My wife, two kids and I were coming from a very long train trip +12 hours and were very tired, we just wanted to arrive at the hotel and take a shower and go to bed. We were given a room that didn't have hot water and plus the water from the bathroom sink was leaking/gushing on our feet when we opened the tap. We complained and the front desk gave us another room. The room was very similar but also didn't have hot water. We complained once more and the hotel could only offer us two separate rooms in the newer section of the hotel. We didn't want to have to separate our family - but that was the only option available. At that point the manager also agreed to give us a 25% discount. Only problem is that later we were surprised to find out that these rooms didn't have heat and we were freezing during the whole night. The temperature was around 18°C while the thermostat marked 23.5°C. I complained in the reception but by then the manager had left and the front desk didn't know how to increase the temperature. They suggested that the room panel would have a switch to turn the heater off and on (to reset the furnace) but that wasn't true. The temperature was controlled centrally but they had no idea how to make it work. We were exhausted and we weren't given any options to rectify the situation. My wife and kids were feeling sick the next morning. I had spent hours trying to get a room with basic hot water and heating. I asked for a full refund but the front desk agreed I was on my right to ask but said that it would be managed by the hotel manager. I contacted Expedia, but the hotel denied...