PilotFinn Oy — Hotel in Helsinki sub-region

Absolutely marvelous hotel for your trip or home vacation.

Rooms are good-sized, have a private toilet and shower. Good bed, little table set and fridge as well TV. Interior is nice, main team is airport and planes.

Service is great. You are gladly welcomed to the hotel and then left alone to spend your time. All questions are answered at the lobby if you need more information about anything during your stay.

The room price includes Continental breakfast served each morning from 5 till 9, even early leavers little breakfast is served starting at 3.30 (negotiable). The breakfast includes bacon and eggs, porridge, yogurt with fruits, and sandwich tray with everything needed. Juice and coffee are also served in the morning. Sauna is warmed each day. First Ladies Turn from 18 till 20 and then Men's Turn from 20 till 22. Sauna is found in the basement. There's a good-sized waiting room, dressing room, shower, and sauna for 10 people. Towels and pamphlets are located in the dressing room. Free parking is included for a week. Free airport bus first shift leaves at 3.25 and the last call 1.15. Make sure to book your trip from the lobby or the web page.

Location wise, the hotel is in the nice area. Nights are peaceful. There's a nice park very close by for walking and Shopping Mall Jumbo as well shopping street Tammisto are just at the walking distance from the hotel. The hotel also lies right at the bus routes 571 (Myyrmäki - Tikkurila), 561 (Itä-keskus M - Kivistö) and 614 (Ylästö - Hakaniemi). The bus stops are both called Pilotti each directions it cannot be missed.

Hotel also has evening restaurant Wingman that serves customers starting from 18 till 22. Good menu and lovely atmosphere, plus amazing waiter to...

The hotel sent a message telling me that their free shuttle was not in use and they would refund my taxi trip to me. I was not refunded the 25 euro taxi trip because the taxi driver had not given me the receipt and I was not informed that I had to take a receipt in the first place. The lady at the reception told me that she would tell her college and try to solve the situation. I was told at the hotel that they worked with various taxi brands that I had to take which I was again not informed about. It turned out that as the lady said I had taken a “black” taxi. I told them that I was a tourist and there was no way that I would know nor was I informed about this. I asked for any camera surveillance since the lady asked me if I remember the taxi. There were no cameras around the hotel to find it out too. When I went down for the second time to ask about this situation, the lady at the reception was rude and she told me that it was basically “common sense” to take a receipt and offended me. If you send emails to your costumers like that, you should keep in mind that not all Taxis around the world give receipts and it should be informed in the email that they send since tourists that come from different cultures and places might not know about this. I was excited to stay here but from the beginning I regret it. Since they didn’t even update their website about the shuttle and you get that notification once you book your room. I was basically tricked and scammed....

Overall a very nice place in the suburbs of Helsinki. In theory, it's mostly a hotel for passengers staying for the night for the next flight, in practice it's a good base for escapade for a city break if you are fine with bus and train rides to the centre of Helsinki. The breakfast is excellent, with an enormous variety of foods (local, savoury, sweet - everyone can find something for themselves). Another amenity is a compulsory Finnish sauna included in the price of the room, worth trying. The service is very helpful. The hotel offers a shuttle bus to and from the airport, they offer some flexibility when going outside scheduled hours. The neighbourhood is a residential area, a bit further there are many shopping centres. To the centre, you can take bus line no 571 and trunk line no 600. The rooms are quite modern, clean and have various basic amenities like a kettle, fridge, and hair dryer, our had even a terrace/balcony. What is worth mentioning is the very interesting design of the interior, modern but with a twist making it quite unique, kudos to the designer.

A minor drawback, but coffee at the machine served during breakfast is very watered-down, maybe in line with Scandinavian standards but generally be prepared for a less condensed drink. We got a messy and uncleaned room when we arrived, however, the staff swiftly managed to change the room for us, which...