Hotel Haaga — Hotel in Helsinki sub-region

I recently stayed at this hotel due to its proximity to the airport, and while it served its purpose as a basic accommodation, there were several issues that left me dissatisfied.

Pros: The hotel's location is convenient if you need to be close to the airport. The staff members were friendly, professional, and accommodating.

Cons: The most significant drawback was the cleanliness of the room and facilities. The toilet was exceptionally small, smelly, and not properly cleaned, with hair on the floor. Additionally, the room had several faults, including a malfunctioning lamp and table.

The hotel offers a gym and spa, which are nice amenities, but they don't compensate for the lack of cleanliness and maintenance in the rooms.

Another inconvenience was the absence of a 24-hour reception. If you require assistance, such as booking a taxi for an early flight, you must do so before 10 pm on the day before. While they claim the taxi will arrive within 2 minutes, this limitation can be inconvenient for travelers with unpredictable schedules.

In summary, the hotel's proximity to the airport and the friendly staff were the only redeeming qualities of my stay. However, due to the cleanliness issues, lack of proper maintenance, and limited reception hours, I do not plan to stay here again...

My husband and I had a truly wonderful experience at this hotel. From the moment we arrived, we were impressed by the warm, professional, and attentive staff. A heartfelt thank you to Virpi and the entire team for their outstanding service.

We had a situation regarding a cancellation request which was initially declined, likely due to a misunderstanding or unintentional oversign. However, once we followed up with the reception team, they took our concerns seriously and acted immediately. There were no empty promises - just sincere, solution-focused support. The team contacted Booking.com on our behalf and ensured the refund was processed smoothly. We felt genuinely cared for.

Beyond that, the hotel itself is excellent: spacious and clean rooms, a beautiful wellness area, and a relaxing atmosphere throughout. Everything was well-maintained and thoughtfully arranged.

We’ll absolutely be returning next year. Many thanks again to the whole team for making our stay so pleasant and...

I stayed there in the beginning of January for a couple of nights. Staff on reception is great! Especially Ekaterina. She is nice and helpful. But other members of reception were helpful as well. Room was big and bed was very comfortable. Sauna is opened from 4pm and can be quite busy when sports classes finish. Sauna is separate for men and women, but this is traditional as I understood as you are expected to be there without clothes. Location is great. It is about 10 minutes walk to the nearest train station and another 10 minutes ride to the Helsinki train station. The same train, but in different direction will take you to the airport.

Breakfast was not the best one. Very limited choice of dairy and gluten free options. Omelet was just disgusting.

Pool is small and tired. Also if it is a aqua aerobic class, you have only half of it for swimming. Water jet for a neck and shoulder massage...