Original Sokos Hotel Lappee — Hotel in Lappeenranta sub-region

We drove to this hotel in the evening and found a free parking spot just a minute’s drive away,But as we had a lot of luggage to carry, we decided to drive to the hotel entrance which was through their paid car park - one so tight, it was impossible to exit or enter the car without banging against the neighbouring car doors. We asked the lady at the reception if we can park outside but she informed us the only other options were to drive to the neighbouring mall’s paid parking or park 15 mins away. The latter option we knew was not true as we had just pulled up in a free spot outside. Nevertheless, we were too tired from our drive and decided to leave the car overnight at the hotels’s car park, hoping to find it scratch free next morning.||Anyways, the receptionist then went on to check us in and “very helpfully” mentioned that breakfast was until 11:30am next morning. Both of us were pleasantly surprised and confirmed with her it was indeed available until 11:30am. Next morning , we went down for breakfast at 10:30am to be informed that the restaurant stops serving breakfast at 10am. We went to the reception to confirm this and they advised the same. There were 4 people that morning at the reception and only the lad remembered to apologise for the error. As we turned to leave, the 3 ladies started giggling and burst into full blown laughter even before we were out of earshot. I had to turn back and check if this was really happening and they were indeed laughing at us, and they were.||At checkout, one of them asked us if we enjoyed our stay, apart from the breakfast incident. I did ask if the hotel was full since we were given the room furthest away from the lift (we couldn’t help but notice the distance with our 2 huge check-in bags and handbags), to which she responded there are rooms farther away on the next floor. I said I suppose those rooms are allotted when the hotel’s running on full capacity and left.||To summarise why I considered the stay a bad experience, 1) wrong information was given about car park 2) unnecessary and incorrect information was given about breakfast (we normally get to breakfast at 9am) which makes me wonder if this was out of pure malice 3) unprofessional staff at the front desk generally who need to be given a refresher on customer service.||We are thankful that we drove around Finland after this mishap to experience excellent customer service at all other hotels, otherwise we’d have left the country with a level...

The rooms and the hotel are clean and modern, in good shape because they are new and maintained. The rooms are quiet and the location is nicely central to Lappeenranta. The mall below has two grocery stores, a pharmacy, several restaurants, coffee shops, ice cream and other stuff, so you don't need to go outside for anything. The aesthetics are pleasant and tasteful, the staff was helpful. The only issue I have is that the hotel's upgrade fell prey to a trend I've seen in many, if not most of the upgrades happening in recent years in hotels and other businesses; the lighting systems they install are all computerised and wireless, and as such the only lights you can go to and just turn them on or off are the reading lights by the bed. The rest are clusters of lights that you choose. Selecting one of those gives you a package of lighting. So in the room I was in, you can either be in a pitch black room with just a reading light on, or everything is all lit up. Turning just the overhead light off only and having a light or two on in a corner so the room is lit but chill isn't possible. The designers probably like doing this because the room can be reconfigured without digging the wires out of the walls. .In the room I had, t means that the big overhead light is right in my eye line if I'm in bed reading, unless the room is pitch black. And if you leave a dimmed light on in the bathroom dimmed and the door at a crack so you can see your way to it in the night, it turns itself off after a bit. Fortunately I typically keep a small flashlight with me, so I can feel around for it and use to get to the bathroom without waking my wife with every light in the room blazing , but I shouldn't have to bring a flashlight with me to a hotel to use the toilet. I could go on, but I've had to ask for older and shabbier rooms in some hotels like this one that haven't been 'upgraded' so I don't have to deal with this nonsense. All the Sokos hotels seem to be doing this, so unfortunately I'll be avoiding an otherwise decent hotel chain. | And little do hotel operators know: this hotel has 250 some rooms; my smallish room has 10 switches in it each ,with batteries. At some point a couple of years down the road they are going to be hiring electricians to replace 2500 little...

Visited 1st time in this hotel on Friday 27 August 2021.Chose standard room with discounted price at 111 eur per night for two including breakfast. At checking requested new rooms from shopping center. Didn't understood when receptionist ask if I wanted for shopping center view. I said anything is ok. So when checked my room I got view to inside shopping center. My room was above. Finnkino Lappeenranta. Room was very small for Sokos standard. It was clean but they made very bad mistake which luckily I found out next day. They forgot to clean previous customer's trash. I was staying alone. Wireless internet was very fast in 95M/out 80M but Sony tv's you tube, bluetooth audio and screen casting didn't work at all. There is fridge but it was not cold but warm which was disappointing. Coffee, hot cocoa and tea bags were available with kettle. Near bed are two lights which are not working. I tried to find how to turn them on but couldn't find. Same light was near the table but no switch found. It is really weird why to place such lights if you can't use them. Breakfast was very abundant with varieties. I was surprise with so many bread. I love to eat local bread called Lepuska. Also lots of sweet cakes, morning drinks and other food. I read review of hotel parking so I chose to park in Iso Kristiina shopping center parking. If you registered as shopping center customer you get 1 free parking hour. So 24 hours in parking cost only 10 eur but it is warm and safe parking. I was surprised when I paid my parking fee and it was only 8.50 eur. I guess Aimo park reduced 1 free hour from charge which value is 1.50 eur. It was very quiet room even though next to shopping center. But if someone open/close door you can hear it but not annoyed. I stayed in room 3040 and 5 meter from there is a place where I could go to shopping center very fast with room key card. Also I saw many micro ovens on my floors which customer could use. Overall great place to stay. Just tip for cleaner to empty every trash before new customer check in. Forgot to add that the water pressure of shower is very very low which...