ibis Paris Pont de Suresnes — Hotel in Arrondissement of Nanterre

When we arrived greated by a lady who didn’t understand how many key cards we asked for. Then when I went to pay with my visa credit card she declined it asking for a Mastercard . I said I’m using the card I reserved the room with . Eventually went through. Our room was on the 5th floor - Tiny but suitable for the amount of time spent in there , not enough plug sockets, all located by the window , not ideal when doing hair as none by the main mirror , the room was very hot when we arrived I tried to work the Air conditioning but would only work if on Heat. We opened the window and a small breeze came through . During the night the temperature of the room was unbearable we didn’t sleep and when getting ready for the races the condensation was running down the window even with it open , we mentioned this when we went out for the day the receptionist shrugged his shoulders and said no cool air only warm , hotel controlled , I complained as said it’s unbearable in our room and again his shrugged his shoulders . The 3 nights we didn’t sleep as room was way to warm . It was still 21 degrees outside and Air Con was definitely needed the hotel advertises Air Conditioning and didn’t provide this . The bed was just a base unit with a mattress topper on and gave us both bad backs and when you moved in bed the topper followed you . Breakfast wasn’t a huge choice - it was very very basic. And for the amount of people , mainly English staying in the hotel the array of choices could of been better . You had to be buzzed in after a certain time at night , which is good for Security . But when you get back late after a long day out and you stand buzzing for 15 minutes and no sign of any staff becomes very frustrating to then find out the lift is broken and you then had to climb the stairs to floor 5 ||The only good thing about this hotel is the location for the Longchamp racecourse we could walk down to it 10/15 minutes saved on taxis and buses . ||We will be putting a formal Complaint into Booking.com about our issues...

When we arrived greated by a lady who didn’t understand how many key cards we asked for. Then when I went to pay with my visa credit card she declined it asking for a Mastercard . I said I’m using the card I reserved the room with . Eventually went through. Our room was on the 5th floor - Tiny but suitable for the amount of time spent in there , not enough plug sockets, all located by the window , not ideal when doing hair as none by the main mirror , the room was very hot when we arrived I tried to work the Air conditioning but would only work if on Heat. We opened the window and a small breeze came through . During the night the temperature of the room was unbearable we didn’t sleep and when getting ready for the races the condensation was running down the window even with it open , we mentioned this when we went out for the day the receptionist shrugged his shoulders and said no cool air only warm , hotel controlled , I complained as said it’s unbearable in our room and again his shrugged his shoulders . The 3 nights we didn’t sleep as room was way to warm . It was still 21 degrees outside and Air Con was definitely needed the hotel advertises Air Conditioning and didn’t provide this . The bed was just a base unit with a mattress topper on and gave us both bad backs and when you moved in bed the topper followed you . Breakfast wasn’t a huge choice - it was very very basic. And for the amount of people , mainly English staying in the hotel the array of choices could of been better . You had to be buzzed in after a certain time at night , which is good for Security . But when you get back late after a long day out and you stand buzzing for 15 minutes and no sign of any staff becomes very frustrating to then find out the lift is broken and you then had to climb the stairs to floor 5 ||The only good thing about this hotel is the location for the Longchamp racecourse we could walk down to it 10/15 minutes saved on taxis and buses . ||We will be putting a formal Complaint into Booking.com about our issues...

It was our first time our visit to Paris. We did a long road journey of 13 hours. A family friend recommended us Ibis hotel chain as they had a lovely stay in one of the Ibis in Paris which was different Ibis then what I booked. First of all we struggled to find entrance to hotel. After quite sometime found that hotel is on the first floor which was accessible by a lift and a stair. The stair entrance door was full of dust like it had not been cleaned for ages. The reception staff was very polite and check-in was super quick. However, the room was just not as we expected. It was way too compact. Hardly any room to move/walk. Not suitable for a couple or a couple with a child. Room has a stuffy smell. Toilet was extremely compact plus it wasn't clean. If one sits on the toilet seat, knees would touch the door. Toilet door had strange marks which we managed to clean with our own surface wipes. Couldn't not survive in that depressing disgusting prisoncell for long and eventually returned the keys and left the hotel within 2 hours of checking-in. Asked the reception for refund which they refused. I request the managed to refund the money, please as this hotel and its room were no way close to...