Logis Hôtel Novalis — Hotel in Bordeaux

We did not originally book this hotel. We booked another via Booking.com and had it confirmed only to be told less than 24 hours before our booking that they had overbooked. |This hotel is dreadful. The Receptionist on arrival was extremely rude and unaccommodating. The decor is laughable - like something out of the Hotel Inspector BEFORE she makes changes! They gave us one paper coffee cup between the 3 of us. The room was NOT large enough to accommodate a family. The lighting was inadequate. There was no bar, no restaurant, no facilities other than a vending machine with chocolate bars in it.||To cap it all, we had to leave early the next day to catch our flight from Bordeaux and found that the exterior gate was locked. There are no staff on site at all and we were starting to panic. Then I noticed a small sign written in French that I managed to translate which said that the code to let yourself out is on the room key. What a farce!||This hotel calls itself a "boutique" hotel and thinks that it is quirky. I love the idea of somewhere very individual and with character but this establishment does not achieve that. Appalling customer...

Travelling through France this was a great location on the main motor way rooms were modern and clean...... but no breakfast available, we had an early start in the morning so not a problem we packed the car at 7.30am in the pouring rain no one on site, so we entered the code in the security gate to find it wasn’t working, we rang the emergency number on the door to get an automated answer advising us there was no one available, this is very disconcerting if there had been a real emergency I.e fire! We had to wait until 8.30 am for the receptionist to arrive to unlock the gate with a key, smiling as though there was no problem, not a good start to our long journey ahead, we are now wet through and no breakfast, so no, we won’t be...

By arriving there was no staff and we could not enter the private parking, the exterior gate did not open. With the key we got from the keybox we could enter the hotel. But we found the postbox on the gate open with an entrance key of the hotel in it, so anyone could have entered/enter the hotel.||After several phonecalls in which we had to insist (one person told us that we had to leave the car on the street) after a while someone from another hotel came and brought us to a nearby hotel where we could park the car safely. Took a 10 minutes walk in the rain back to the hotel.||Not the service you expect when you arrive tired after a long journey. Problem is that there is no staff available who can solve...