Novotel Suites Paris Issy les Moulineaux — Hotel in Boulogne-Billancourt

I recently stayed at Novotel Issy-les-Moulineaux in Paris. The hotel itself is fine, and in a central location to many nearby offices. The room had an awkward design and was a left dirty in some places - the room itself needs a good deep cleaning and I think has likely not gotten one in a while. The air was also shut off centrally because of outside temperature so I had to leave my windows open but it was very noisy outside (facing traffic) all night long, which made it difficult to sleep comfortably. ||Regardless of facilities, my overall experience was overshadowed by a disappointing situation. After checkout, I realized I had accidentally left €50 on the table in my room. I immediately contacted the hotel, but was told nothing was found. I am 100% certain it was left there - I remember putting it on the table the night before checkout, but my flight was super early in the morning and I was just in a rush and forgot to grab it. I remembered as soon as I got to the airport and contacted the hotel immediately||While I understand I can't profit concrete proof, what truly disappointed me was the cold and dismissive way my concern was handled. The response I received did not reflect care for guest satisfaction, nor was there any attempt at a small goodwill gesture. I even gave them an easy out, suggesting they could just refund one of my pre-paid breakfasts which I wasn't able to eat this morning because I had to leave so early anyhow. That would have been such an easy make-good to keep the guest happy and call it a day. But the reception manager, Bouchra, was instead cold and said...||"Given the immediate nature of the check and the clear procedure followed, we can firmly confirm that no item matching your description was present in the room at that time. As such, we are not in a position to accept any suggestion of internal mishandling, nor can we validate the claim of a missing item. In light of this, and with no evidence of wrongdoing or loss on our part, we are unfortunately unable to honor your request for a refund or compensation."||So essentially, she stated they were refusing my claim, would not "accept any suggestion of internal mishandling" and would not honor my request for a goodwill gesture, which is silly - she could have just given a small gesture of good will to keep the guest happy.||For me, the true measure of a hotel is not only in its facilities, but in how it treats guests when issues arise. In this case, I was left feeling let down. I would not recommend this hotel to anyone staying in the area - there are many other to...

I recently stayed at Novotel Issy-les-Moulineaux in Paris. The hotel itself is fine, and in a central location to many nearby offices. The room had an awkward design and was a left dirty in some places - the room itself needs a good deep cleaning and I think has likely not gotten one in a while. The air was also shut off centrally because of outside temperature so I had to leave my windows open but it was very noisy outside (facing traffic) all night long, which made it difficult to sleep comfortably.

Regardless of facilities, my overall experience was overshadowed by a disappointing situation. After checkout, I realized I had accidentally left €50 on the table in my room. I immediately contacted the hotel, but was told nothing was found. I am 100% certain it was left there - I remember putting it on the table the night before checkout, but my flight was super early in the morning and I was just in a rush and forgot to grab it. I remembered as soon as I got to the airport and contacted the hotel immediately

While I understand I can't profit concrete proof, what truly disappointed me was the cold and dismissive way my concern was handled. The response I received did not reflect care for guest satisfaction, nor was there any attempt at a small goodwill gesture. I even gave them an easy out, suggesting they could just refund one of my pre-paid breakfasts which I wasn't able to eat this morning because I had to leave so early anyhow. That would have been such an easy make-good to keep the guest happy and call it a day. But the reception manager, Bouchra, was instead cold and said...

"Given the immediate nature of the check and the clear procedure followed, we can firmly confirm that no item matching your description was present in the room at that time. As such, we are not in a position to accept any suggestion of internal mishandling, nor can we validate the claim of a missing item. In light of this, and with no evidence of wrongdoing or loss on our part, we are unfortunately unable to honor your request for a refund or compensation."

So essentially, she stated they were refusing my claim, would not "accept any suggestion of internal mishandling" and would not honor my request for a goodwill gesture, which is silly - she could have just given a small gesture of good will to keep the guest happy.

For me, the true measure of a hotel is not only in its facilities, but in how it treats guests when issues arise. In this case, I was left feeling let down. I would not recommend this hotel to anyone staying in the area - there are many other to...

Summary: Novotel, isy, Paris is one of the Fraudulent, Unsafe, Unclean and worst hotel in Paris. BOOKING.COM cannot be trusted for listing this hotel as a 4 star hotel !! Please see with pictures of my worst experience during my family vacation.

Details: This is by far the worst hotel I have stayed in my 3 weeks vacation in France. We checked in to a room 501 only to discover that we were put in a room which was under renovation. The bath tub was unsafe and broke causing safety issues for my family with children. The room & the kitchen are was very dusty. The wall paper was torn ! (Have uploaded pictures of the room condition).

On reporting this issue, I was asked by reception to come down from 5th floor leaving my family in the un safe room...again the worst customer service you can expect.

The hotel in-charge (a lady) came along with me to see the room and apologised for the situation. The hotel in charge promised me to refund 1 days rent which never happened (briefed below how they lied to me and ripped me off)

They offered me another room which was 20% smaller which was zero value for money for the hotel room I booked for 4.

On the next day I followed up on the refund for the hotel. The reception person responded as though nothing had happened at all the previous day and all the evidence was cleaned up (good I took photos as attached).

The reception person said that they have never committed on the refund when I realized that the entire hotel (NOVOTEL Group) is a rip off company !

I originally booked this hotel through BOOKING.COM. I have approached booking.com several times and they do not seem to respond or take responsibility of the safety condition.

I am planning to approach the safety authorities in france to take legal action against both Novotel and BOOKING.com for the following reasons

1 - Providing me an unsafe, unclean and un in habitable 2 - BOOKING.COM Rating this as 4 star and misguiding customer's like me where as this is not even a 1 star hotel 3 - For giving false commitment and then telling lies causing mistrust to customers 4 - Above all spoiling an expensive holiday evening for me and my family and causing mental trauma for our family.

I have got all the evidence of this event photos and much more. So I feel that I can easily win the legal case against NOVOTEL GROUP...