Hotel Le St Cirq — Hotel in Cahors

If you enjoy subpar communication and being gaslit, then this place is for you! Otherwise, please keep reading.

In March, I originally booked (direct booking) one night for September to attend my best friend’s wedding nearby. I accidentally booked the wrong date by one night but I caught the error within the refund period and asked the hotel for an adjustment. Assia replied promptly and kindly accommodated my request.

Between then and now, I needed to take medical leave for a few months, significantly decreasing my usual income. Still needing to get my friend a wedding gift but being tight on funds, I decided to offer her this booking. She loves spas and picturesque scenery. A perfect gift.

So, a few weeks ago I emailed the hotel, asking for a second change of date since she wasn’t available on the dates I reserved. I expected to pay any difference due to the date change. Assia replied promptly again, letting me know that the dates my friend requested were not available but was “waiting for my return” (aka reply). The following day I responded with alternate dates. Days passed. It’s summer, maybe they were busy. About a week later, I sent a follow up, concerned that weekends would book up quickly as we approached August.

A reply finally arrived 10 hours later. It read, “Non” (no). That’s it. No salutation. No reason. No name/signature. Not even a period. I was confused. The cancellation policy allows modifications, Assia said she was awaiting my reply, and my language was simple and polite. Surely this email was sent accidentally. I gave them the benefit of the doubt, asking once more for the requested change of dates and verifying if the previous email was meant to be sent.

No reply. At this point, I did not feel the hotel was reliable. After waiting three days, I sent an email explaining the cause of my frustration and requested a cancellation and refund (at this point I thought my card was already charged but it wasn’t).

Now, I got a reply:

“We can not allow to modify a reservation more than 3 times, that's why you are not welcome in our hotel anymore.” - The Booking Department.

Huh? Nowhere in their cancellation terms is there any mention of limited modifications (by the way, the terms in the confirmation email and English site are in French only). Also, I only made one modification, not three. Therefore, after abiding by their cancellation policy, asking for changes respectfully, waiting patiently for responses while giving staff the benefit of the doubt, I am no longer welcome because of the hotel’s error/misunderstanding.

Because of the general signature (The Booking Department), I can only deduce that the writer is the owner/manager but doesn’t want to take any accountability. When this type of unprofessionalism is coming from the top of the business, the standard of quality is reflected in the service, rooms and amenities. Finally, I cannot trust a person or business who makes up the rules as they go. I would rather support businesses that appreciate their guests and are willing to help with requests or issues, not only when money is being added to...

We had a terrible experience of this place. We booked a hotel from the 6th to the 8th of August through booking.com. A so called junior suite with the bedroom on the upper floor and bathroom downstairs. At first sight, the room looked lovely, however, there was no light next to the bed and no handrails on the steps. Needless to say that it was extremely dangerous if you had to go to the toilet at night. Since you have to do this in darkness! Already when checking in, we asked if there is another room available, which has been denied. So we slept the night and as expected, got injured climbing down the steps in the dark. The next morning we asked again if there will be another room for the following night. Again the answer was low, so we asked if we could check out early and get the refund for the second night since the hotel was full, we thought he could refund and sell the room again. Unfortunately also this has been refused, so we asked assistance from booking.com who said that safety is priority and we’ll get a refund for the second night. Unfortunately,...

AVOID.

There are many chic, friendly, helpful accommodations in this area. No need to expose yourself to this one.

Like others on this space, I was treated with disdain, arrogance, indifference by the owner/manager of the Hotel Spa Saint Cirq.

We contacted the hotel directly to modify a booking date and were advised to do so by going through Expedia where the initial booking had been made. The owner confirmed there was still a room available for our requested date.

Expedia then recorded our modification request, also assured us of an available room, and advised that the hotel would be asked to validate the new date by email, including the increase in price.

Not only did the owner ignore the request for 48 hours, but on our arrival he recognized our name, and immediately announced that our booking had been cancelled. With zero concern or apology he said no other rooms were available. He went on to criticise Expedia as "a business that just collects money and that he never responds to their modification of...