Mercure Aix-les-Bains Domaine de Marlioz - Hôtel & Spa — Hotel in Chambéry

Several things let this hotel down and spoilt our stay.|On arrival we were charged a caution against our card which was 150% of the cost of the whole stay.|We were given a voucher for a free drink, yes one free drink, what do you do sit and watch your partner drink their free drink, come on Mercure if you are going to give out free drinks make it for each adult guest in a room.|The waiting staff, well the dress code was not what you would expect from a 4* hotel, jeans , white shirt and trainers! Come on we are not snobs but it would be nice to be able to tell the difference between the staff and a guest.|The barman first night split both drinks when placing them on the table, we had to ask for a serviette to dry the table and glasses.|The restaurant food and wine very over priced a bottle of Sauvignon 36 euros as it was poured it was split (same barman) the barman then noticed a piece of cork in the glass which was poured for tasting so he took the glass away, the glass was about 1/4 full, a new clean empty glass was then brought to the table and the wine poured, Come on mercure standard practice is “sorry sir, removal of glass and bottle and new bottle and glass brought to table” |The rooms were fine laid out well the shower was a very good size, there was a problem with our bed , it appears that the beds raise to waist height for the maids to make them, ours wouldn’t go down one of the days we were there, we returned to the maid trying to get the bed to go down and lock into place, we tried to help her but the maintenance man had to be sent for so we went down to the bar to have a drink and keep out of the way for a bit , on out return the maid was still in the hallway and she apologised for the problem and said the bed was fixed, which it was.|If we were to praise the hotel for anything it would be the maid, she was excellent our room was always spotless , she was always polite and the apology from her for the bed was more than what we got from the reception staff who must have been aware of the issue.|There was another problem with our room which maybe would not affect everyone but the conduit for the air conditioner in the downstairs bar area went through the room near the bed and one of our party had to buy earplugs because of the noise.|In all this hotel was a disappointment to us and has put us off booking another...

Several things let this hotel down and spoilt our stay.|On arrival we were charged a caution against our card which was 150% of the cost of the whole stay.|We were given a voucher for a free drink, yes one free drink, what do you do sit and watch your partner drink their free drink, come on Mercure if you are going to give out free drinks make it for each adult guest in a room.|The waiting staff, well the dress code was not what you would expect from a 4* hotel, jeans , white shirt and trainers! Come on we are not snobs but it would be nice to be able to tell the difference between the staff and a guest.|The barman first night split both drinks when placing them on the table, we had to ask for a serviette to dry the table and glasses.|The restaurant food and wine very over priced a bottle of Sauvignon 36 euros as it was poured it was split (same barman) the barman then noticed a piece of cork in the glass which was poured for tasting so he took the glass away, the glass was about 1/4 full, a new clean empty glass was then brought to the table and the wine poured, Come on mercure standard practice is “sorry sir, removal of glass and bottle and new bottle and glass brought to table” |The rooms were fine laid out well the shower was a very good size, there was a problem with our bed , it appears that the beds raise to waist height for the maids to make them, ours wouldn’t go down one of the days we were there, we returned to the maid trying to get the bed to go down and lock into place, we tried to help her but the maintenance man had to be sent for so we went down to the bar to have a drink and keep out of the way for a bit , on out return the maid was still in the hallway and she apologised for the problem and said the bed was fixed, which it was.|If we were to praise the hotel for anything it would be the maid, she was excellent our room was always spotless , she was always polite and the apology from her for the bed was more than what we got from the reception staff who must have been aware of the issue.|There was another problem with our room which maybe would not affect everyone but the conduit for the air conditioner in the downstairs bar area went through the room near the bed and one of our party had to buy earplugs because of the noise.|In all this hotel was a disappointment to us and has put us off booking another...

Not very satisfied, and I do not recommend it. First, this hotel is not family-friendly: they say they require that a family with a 3-year old toddler should take two rooms (this was not a mistake, they did repeat it, but eventually provided a bed, as per what was written in our booking!). They do not provide children access to the swimming pool, and send families to the Ibis hotel pool, a very dirty swimming pool. Why not advertise that? They also charge you an insane security deposit: for a total cost of 1500 euros for a room for the whole duration of my stay, they charged my credit card a security deposit of 3800 euros at arrival, without informing me beforehand: they just helped themselves! Yes, more than 250% of the total price of your stay for a security deposit, when all hotels I know charge a couple hundred euros, this is really unheard of, so be prepared to raise your credit card limits, or get your card maxed out and blocked for the rest of your stay and be unable to pay for anything else! The restaurant was also one of the worse experience I had: dirty table, rotten and black avocado in their 22 euros smoked salmon bagel, parmesan tomato salad served without the parmesan, and more! They did replace the avocado and bring parmesan, but no excuses, attitude and no discount for their mistakes. It's no big deal, but I certainly cannot recommend anyone to go, service and kitchen are not up to their pretensions or prices. Other than that, the rooms are spacious and nice, but the hotel is far from the city center and from the lake. Overall, I will not return, and can't recommend...