Cap Hermès Residence — Hotel in Draguignan

This was by far the worst place we've ever been to in France! Talk about over-promise, under-deliver! ||We made it very clear this was a special occasion and were offered (we didn't ask) a room on the top floor overlooking a beautiful port. Sounds lovely! ||When we arrived no such room was available and things went down hill very quickly. We were given room 4, the worst hotel room in all of frejus. Picture Frejus - beautiful port and vibrant harbour to the left - gorgeous family beach stretching to the right. We had a view if a tree and a shrub and absolutely no daylight. Why on earth they could fathom that any person in there right mind would visit frejus for a view of a tree I have no idea.||By the time we managed to find a park in the small dingy underground carpark and take all of our stuff through a maze of doors and lifts, past the stinky garbage room and past the reception where the woman in the next room had clearly been promised the same thing and spent 4 hours in protest arguing with reception and sitting waiting for rectification. ||We were then well aware we had made a huge mistake choosing Pierre & vaccances.||When the woman was discarded we tried our luck with reception and were basically told - too bad, you're welcome to leave and your payment is not refundable. Great! ZERO customer service. They were most accommodating to offer us a smaller studio room with similarly no view In a different hotel of there's.||Its at this point I should point out im from New Zealand, my wife is french and we were taking our lovely little 14 month old son on his first trip to France - not quite what we were expecting from a nation that literally invented hospitality. ||Oh well, let's make the best of a bad situation... ||Well gosh no. The toilet greeted us with a present from the previous guest. The TV was the smallest tv (i didnt even know they still made them that small still) id seen in long time and i can only assume it was chosen to make the room look bigger. The sliding door lock was broken (great for a curious toddler) the shower was filthy, hadnt been cleaned (see pic) and the shower head was broken and just went around in circles when turned on, luckily there was two showers so we could use the other - but not the point. The fridge shelf was broken, the beds and couch (see pic) were filthy and dated, the couch had hair and dust from the previous 1,000 guests trapped in the most annoying velcro. The air con vent in the main room was mouldy and the vent in the bedroom full of dirt and dust (see pics).|The floors were so filthy (see pic of the white towel) and sticky we couldn't let my son walk around bare foot. There was various cladding around the room and ceiling that showed signs of water damage and overall the room was disgusting. We spent the first night looking for other hotels and by the second night we couldn't bare to put our sone through another toxic night and left for Montpellier first thing in the morning with our seaside trip destroyed.|That entire room and complex needs to be either heavily renovated or pulled down and started again. ||Reading other reviews which are similar I'd say with the price they charge (€300-399 per night!) And the amount of people like is that leave early and forfeit their hard earned money thay could more than invest in a refurbishment. ||Its sad as I hate writing bad reviews but id rather burn the €800 we wasted not staying the final 3 nights there than stay there ever again. ||Avoid like the plague people, these folk just don't care! Once they have your money, you have no where else to go and then you have to make either the hard decision to stay or the hard decision to leave. Either way you lose and they win.||1 star - purely...

Good location right next to the harbour and lovely views, good size apartment for a family of 5.||reception staff are very welcoming and helpful.||The room and hotel needs some updating and needs better cleaning.||The biggest disappointment is the swimming pool due to the strict rules that they have in place. there is a security man who sits near the entrance of the swimming pool to ensure all the rules are followed. The Men/Boys have to wear tight swimwear ( speedo) so hence had to go and buy new swimwear for my sons and husband. You are not allowed any toys/ balls / inflatables in the pool area, no food is allowed... no jumping … no big goggles can be worn .. it goes on and on... for a family holiday this...

Visuels mensongers, et logements inadaptés au nombre de personnes prévu sur la réservation et vacances gâchées !!!|| Nous devions séjourner sur cette résidence en familles de 6 personnes , du 9/7 au 16/7 dans un logement annoncée avec une grande terrasse adaptée pour les repas a 6 à l’extérieur, vue sur le port de Frejus . ||A notre arrivée, on nous attribue un logement sans aucun extérieur, ni balcon , ni terrasse , avec vue sur court, avec une pièce minuscule fermée avec des baies vitrées , ou une table de 2 personnes et 2 chaises s’y trouvaient, en guise de terrasse pour y manger a 6. ||Nous avons donc demandé immédiatement un autre logement conforme à la reservation. Cela a été impossible car tout était complet , et la résidence et on nous a proposé un relogement sur la résidence de Mandelieu ou l’on pourrait trouver un logement équivalent à la réservation , à 35 min de Frejus . Après 8h de route , 4 enfants en attente pendant 1 h à la réception avec les bagages déchargés et la déception de ne pas pouvoir passer nos vacances comme espérées,nous avons donc dû reprendre la route , et nous déplacer, changer nos vacances et nous sommes toujours en attente du remboursement de la différence de prix sur la réservation entre les 2 résidences .||De plus , sur la résidence de relogement à Mandelieu où nous avons finalement séjourné , l’appartement prévu pour 6 , était prévu pour 5!! Encore trop petit pour manger sur la terrasse à 6 dehors , 5 places extérieures pour 6. Nous avons dû sortir le mobilier intérieur pour manger et nous déplacer dans l’herbe pour avoir la place de manger ensemble. Nous avons réclamé une couette toute la semaine pour l’un de nos enfants … elle n’est jamais arrivée…||Nous avions déjà séjourné dans la résidence d’Antibes ou tout était parfait, mais cette fois ci , nos vacances ont étés gâchées et nous ne séjournerons plus jamais dans un établissement pierre...