Best Western Grand Hôtel de Paris — Hotel in Grenoble

I liked the charm of the old building, but Best Western can hardly claim credit for that. What they are responsibility for is the shoddy internet (slow at the best of times, non-existent for a couple nights) and rude serving staff. ||We were here for a conference during the off-season (October) and at every meal, 4/5 of the waiters acted like serving us was a huge burden -- nevermind that our conference was probably the only reason they collected a paycheque those days! There was one exception, a younger guy who perhaps just hasn't worked in the service industry long enough to become jaded? The others should retire already, and make room for the younger generation...||It's not like this place is cheap, so I expect more. The breakfast was typical, neither good or bad, the lunches and dinners lacked variety.||They were sneaky with the wine. We went to take a bottle from an empty table (our conference had reserved the whole dining room, so we had indirectly paid for every bottle in there, and as the table was empty, no one else from the conference was going to drink it), and the old guy server, who had already shoved that table into the wall and put away the chairs, stopped us with the excuse that someone might come, and instead opened another bottle that was no doubt charged to the conference, while the other bottle mysteriously disappeared into the kitchen. So yeah, basically stealing wine from the guests. The same guy was also splitting couples up to seat them at different tables, obviously on a major power trip. Sure it's just one person, but the fact that he still has his job speaks volumes of the...

My husband, 13yr old daughter and I stayed during the February half term earlier this year for a skiing trip and had a great time. The staff were friendly and helpful, especially as my French is somewhat limited, and the drinks service to the room was an added bonus. ||||The room was quite old fashioned but charming and very comfortable, extremely warm and clean and we were amazed to find a completely separate shower room and toilet opposite our main bathroom which was a real bonus as there were three of us.||||We didn't eat at the hotel as we have visited the resort before and there are so many good restaurants to choose from locally. The only slight disappointment was the bar which sort of wasn't a bar! It was a room where you could order drinks and sit and relax, however the drinks are ordered from a menu and brought in from another room which does leave it lacking a little in atmosphere, as did the fact that it was quite under used.||||I did use the free wi-fi which was very useful, as was the large flat screen tv with BBC news 24.||||The location is great, right opposite the public swimming pool and ice rink, and it would appear from the building work going on during our stay that perhaps there may be a small pool or sauna/jacuzi type addition to this hotel for next year.||||This hotel is full of old fashined charm and we can't wait to book...

We thoroughly enjoyed our stay! The location is superb and walkable to all things in town. The rooms were large and lovely, we rented a junior suite, which had two bathrooms and plenty of room for a Family.||The historic elements of the hotel, like the large windows and sunny dining rooms are charming. The spa was very peaceful and modern and they had a full pool, sauna, steam and Jacuzzi circuit. The pool is not for kids however. Very much enjoyed the breakfast and our evening cocktail out on the rolling lawn overlooking the mountains. Staff is extremely friendly and helpful from the front desk, breakfast team, to cleaning crew and spa staff. Some of the common areas of the hotel are a bit worn, but overall you are in a historic hotel that has been maintained for many decades, and, we found our stay to be very pleasant. Also, very quiet, considering the central location. Highly recommend if you can embrace historic hotel vibe! Also even though no AC this hotel was built for that and we slept well even in a heat wave. ||Also if the hotel reads this, a happy hour could liven the common areas and highlight the beauty of the property by encouraging...