Camping La Croix Du Vieux Pont — Hotel in Soissons

We booked Eurocamp La Croix du Vieux Pont for a big family trip – 9 adults, 5 children, across 4 accommodations – and it has been nothing short of a disaster. While the site looks good on paper and has great facilities for kids (3 pools, slides, activities (all at an extra cost), man made beach), the reality is: this site is a logistical nightmare run by rude, lazy, aggressive staff who clearly don’t want to be there.||||I warned my family not to book this site after reading several honest reviews saying the same thing. Unfortunately, we needed a base near Disneyland Paris and I was overruled. They now admit they should have listened.||||Let me be very clear: do not be fooled by the advertised “transfers to Disneyland and Paris.” It’s a complete scam selling point. There is no organised transfer system. Instead, you’ll be left scrambling to organise your own travel at a cost of up to €350 return. It’s used to lure in families and then dumped as your problem once booked.||||Problems started before we even arrived. My parents and sister, seasoned campers, arrived 3 days earlier than me and also arrived earlier than check-in. They simply asked for their pre-paid beach packs for the children to use the pool while they waited for check-in. Flat out no. When they returned at 3pm and checked-in, in their accommodation – no linen or towels. When they approached reception again they were told they’d be delivered “between 5 and 6” by a rude receptionist (short hair, glasses) who outright refused to give an estimated time, contact housekeeping, or offer any flexibility. So no swimming for the kids on day one.||||That evening, they visited the Pool Bar. My dad was refused a glass of ice, apparently to stop guests bringing their own drink – a bizarre and petty policy, especially in 30+ degree heat. He had to plead his case for basic ice and continued to be interrogated about every drink order by the same smug blond barman.||||My sister was served the wrong drink (ginger beer instead of ginger ale). When she calmly explained the issue, the barman aggressively insisted he was right, claimed the two drinks were the same, and refused to replace it. He and three other staff then mocked her in French while she stood crying – this included the manager.||||My sister-in-law on arrival had ordered linen for a double bed, 3 singles, and a cot for her baby. Told it would be delivered while she was out – it took 2 full days and multiple visits to reception (met by more rude, incompetent staff) to get what they paid for. In the meantime, they had to sleep on rubber mattresses with used uncovered duvets. Completely unhygienic and disgraceful.||||There were only two working washing machines on site – in peak season. One didn’t spin after the wash, the other didn’t use water so your clothes had washing powder all over them. When my mother reported it, reception told her, “If you want them working, you call the company to come fix them.” Completely unacceptable.||||Despite raising a complaint with Eurocamp directly, nothing changed.||||The issues with the Pool Bar didn’t stop. I personally drink everything with ice – milk, coffee, beer. The same blond barman continued to refuse ice most nights, even as I saw other staff giving it freely when he wasn’t on.||||One night we were told last orders were at 11:30. At 11:15, I tried to order and was rudely told “bar’s shut.” When I said we were just told we had more time, I was told to as he sniggered “make a complaint.” After demanding to speak to a manager (which staff refused), we had to force the issue just to get the drinks we were told we could have.||||Then, at 11:55, the manager said could we finish up before 12 to which we absolutely agreed– only for a different staff member to walk in the other door the manager walked out and immediately demand we leave. Zero communication, zero consistency, zero professionalism.||||The Beach Bar? Not as bad but bad. Sometimes they wanted to make cocktails till 9:30, sometimes 8:30 just complete inconsistency. Sometimes they didn't mind serving certain foods others they were out but had it fist thing the next morning and lets be honest deliveries do not happen everyday. Seemed sometimes they didnt mind making the more complex dishes sometimes they did so they just didn't. Pure laziness.||||My sister was staying for 2 weeks and told to exchange linen after 7 days. Different story than above. She returned hers as requested and her family had to sleep for two nights with nothing. When she asked where the fresh linen was, she was shouted at by the same rude receptionist in front of other guests and told, “You’ll get them when you get them. Or use the local laundrette in the town if you want clean linen” She was also denied access to the British rep, who she could clearly see in the back office.||||We were notified a week before arriving that the man-made beach would be closed for maintenance. Three weeks later? Still closed, with no sign of any work being done. Instead, they encourage you to sit in the sun on hot sand with no water to cool down, minimal shade, and no facilities. It’s laughable.||||This forces everyone into the pool area – where there aren’t enough beds or space, and no control on inflatable sizes. So you get 10+ giant inflatables clogging up the space, and people fighting over sunbeds the moment someone stands up.||||Now here’s where Eurocamp shows their true colours. When I raised these issues, their response was that the bars and eateries are run by independent companies and therefore they can’t do anything. Let me be clear: that is a complete cop-out. These staff are on your property, representing your brand, and dealing directly with your paying guests. There’s no way those outlets don’t have stipulations in their contracts about basic service standards. Blaming others for your guest experience is cowardly, and it has guaranteed we will never return to a Eurocamp site again.||||Lastly, the prices: €8 for a pint, €8 for a spirit, €4 for mixers from a 2L bottle, and €6.90 for a glass of wine. All of this, with a side of attitude, rudeness, and aggression.||||The only thing consistent about this place is how bad it is.||||The site looks good in brochures. The kids will love it – they don’t see the filthy, customer-hostile operation behind the scenes. But if you’re the one booking, read this twice: DO NOT BOOK THIS SITE.||||And Eurocamp – don’t even bother replying with a copy-paste apology. I called. I emailed. You knew. You...

We stayed for the week (2 adults and kids aged: 11, 9 and 2. ) We travelled by car from England using the Euro Tunnel shuttle with a stop off at a Disney hotel and 2 days at Disneyland Paris on the way home.|Not going to lie - we were worried after reading the reviews but we vowed to try and enjoy the holiday regardless. We needn’t have worried. We stayed in a 3 bedroom comfort XL with air conditioning. We were very lucky that it was literally one of the first caravans so it was a stone’s throw away from the shop, bakery, pool and takeaway. The first things we realised was how clean everything was and it looked quite new. The main bedroom was very tight and you had to sidle round the bed to get out but other than that it was roomy enough and we had enough storage.||Positives|* The pools were amazing! They were great for all 3 kids. We particularly loved the pool for the little ones. Our 2 year old had a great time. The older ones loved the slides and the variety of all the other pools.|* We loved the lakes and pedalos. It was beautiful and a real highlight.|* Brothers ice cream and takeaway was fab. We loved the ice cream and the takeaway was reasonable and good for picky eaters like ours|* The lagoon was great! Was a bit of algae making it look a bit green but it was safe. Kids loved building sandcastles and playing on their inflatables and it was so easy for us because they were all contained in one area.|* Lots of different activities for the kids. They loved the play park, arcades, quiz nights, Mario kart competitions etc|Bakery is amazing and good value. ||Negatives|And these are not deal breakers at all. Just the only things we can think of.| Service at the beach bar made us laugh it was so so slow but the coffee was worth it I guess. It was in a tiny cup but tasted great and the servers were polite and that.|Beer was expensive 6€50 for500ml. But at the Intermarché you could get a box of 30 Kronenburg for 15€ so we just stocked up our fridge and also got dirt cheap wine for less than €4 at the intermarche. So it wasn’t really an issue for us.| Was a little frustrating that all the sun loungers were nabbed early doors and people left their stuff on them all day. We got around this by spotting a rogue couple of chairs at the pool and grabbing them in the afternoons which we took to whichever pool the kids wanted to go in. One time we couldn’t get anything at the pool so we just sat at the pool’s edge in the sun and left our bags against the wall somewhere. At the lagoon, you can just lie a towel on the sand like at a regular beach or sit at the pool bar and watch the kids from there.|wasps!!! But I think they’re rife back home at the moment too. Maybe just avoid buying Coca Cola and eat Brother’s ice cream under cover.||Overall we had the best holiday! The place is so convenient and just had everything we could have wanted. Don’t listen to the negative reviews. I’m not saying people haven’t had a bad time but most people don’t review and everyone we saw was having a great time. I think some people have been unlucky or maybe were expecting too much.||Tips:|Visit Pierrefonds and go to the castle. It is beautiful and very close to the camp. Parking was easy and free and adult prices were cheap. Kids were free.|* Take an air fryer! Stock up on food at Intermarche up the road.|You’ll probably end up buying everyone rubber rings - all the kids seem to have them. They sell them in the shop and it’s reasonable but obviously cheaper to buy at home and bring.| Bring toilet roll, cleaning products, washing up liquid, bin bags, a bath mat.|* Make sure everyone has crocs or flip flops as the pool area doesn’t allow normal shoes in and it’s stony and hurts your feet a lot.|Visit forest du Retz for a lovely day out in nature.| A toasting fork or toaster would be a good thing to bring.|* You will need to bring an iron and a hair dryer, shampoo etc.|*Bring tea towels and cloths and sponges.||Hope this review helps anyone who is coming and stops anyone worrying like we did.|We’d come again. Especially if we go back to Disneyland Paris and we’d recommend it for families, probably not couples or anyone who wants...

Where Do They Get 5 Stars From? Its Not A 5 Star Site By Far... The Park Itself Is Ok its pretty nice but not amazing by any means (overrated) its let down massively in so many areas..Its a tourist trap here lol You have to pay for everything on site, trampolines even cost money. it doesnt take long before you realize its money money money out of pocket every corner you turn. everywhere is like this i understand that but i just felt like alot of stuff on site shoild have been free to use. *Loads Of People at reception complaining about no air con problems with this and that.non stop...to a point staff just look stressed. Even Spoke To People In The Premium Homes and they said they were filthy. *Mobile Homes Were Filthy Dirty Not Cleaned, Complained-Staff sent cleaners that didnt clean the mess and reception staff wouldn't change our accommodation! there was mobile homes lying empty out whole stay plus said on website there was mobile homes available to rent. but were told they were full several times.Our mobile home had no air con which i knew about when booking and i know some are equppied with air con but cmon 5 star site?? i would of paid happily over anything else for air con it was that bad. UNACCEPTABLE UNBEARABLE it was 33 degrees some days and nights were 18-20 degrees. we hardly slept because of the heat. my daughter asked to go a run in the car just to get some air con to cool off. but it was pointless and not efficient. *Glass Shower Door Snapped off shower base and hit partners foot wasnt too bad but still hurt her, had to ask for injury form and staff were surprised when i questioned there injury procedure on site. *Reception Staff Not Helpful in fixing our dirty mobile home or repairing the shower door quickly.(took 2 days) its all very unorganised between staff. *Shop on site is ridiculously over priced far too expensive *Restaurant Food Rubbish Overpriced. *Toilets around site disgusting Filthy like service station toilets.stinking *Lagoon Pool Closed-Water untreated and hazardous to swim in but not cornered off properly ,after staff disappeared kids went straight into the filthy water by the bar. NOT SAFE it should be properly cornered off. *Pool areas completed over crowded -aggressive pool staff shouting at kids, shouting at people having a drink by the pool,i accept no glass near pool area as its dangerous, but a can of beer or fizzy juice if you finish a bottle of water and dont bin it straight away youl get shouted at, guard shouted at everyone in pool area said only water allowed in pool area lol so you cnat lie back on sun lounger with can of beer watching your kids swim about ?- lack of sun beds, the ground around pool is sore to walk on everyone is tip toeing around on the stones *Metal Shoot in kids playpark makes no sense in france with the high heat the shoot is like a hot frying pan when its hot,it was 30 odd degrees when we were here and the you can imagine how hot the play shoot was to the skin, absolute silly design. *Bins are 5 minute walk away from most mobile homes which sounds ok but trust me its not when carrying black bags full of rubbish in 30 degree heat. *speed bumps on site too high and excessive mounting bottom cills of my car. *No Transfers to disney land paris from the site. *Pool tables ripped PEOPLE WOULDNT BE NEEDING ALTERNATIVE ACCOMODATIONS IF THEY WERE CLEAN AND USEABLE. sorry but this doesnt represent the highest level of star rating you can get. FAR FROM IT YET ANOTHER BUSINESS BOASTING 5 STARS AND NOT DELIVERING 5 STAR SATISFACTION TO MANY CUSTOMERS...