Patchworkhotel Alpenhof — Hotel in Augsburg

Our reception on arrival left us feeling dissatisfied but the hotel was otherwise good.

Before arrival, we had booked a comfort room through booking.com. Initially we were going to book a standard but saw on the hotel's website that comfort room bookings included access to the hotel spa. On booking.com it did not indicate if this was also true for comfort rooms booked through booking.com.

On arrival the hotel was busy with a conference. l attribute much of the receptionist's attitude to the stress of her situation - we felt like another obstacle in her day that she needed to get through as quickly as possible. This was noticeable in simple things. One example was omitting to tell/remind us where the elevator was for access to our 4th floor room - pillars in the lobby obscured it from view such that we missed it and took the stairs. Another example was the lack of an offer of somewhere to secure our bicycles (even when asked) but instead direction to just find somewhere in the outdoor carpark - the 5 other hotels on our bike trip had all had a storage room, parking garage or similar area where bicycles could be kept.

Our final disappointment was that the booking through booking.com of a comfort room did not grant spa access in the way that a direct booking of a comfort room through the hotel website does. This was understandable but unexpected and poorly explained by the staff - as though we should have known and was not something that should be made clearer on both booking.com (i.e. wellness not included) and on the hotel's website (i.e. wellness offer exclusive for direct bookings with the hotel).

Otherwise the hotel room was fine, though uncomfortably warm despite the cool April night. The hotel could get some thinner bed covers to make sleeping less warm (with thicker blankets for those needing them placed in a wardrobe) and the hotel should consider investing in energy saving lightbulbs or LED lighting to reduce heating of the room by their...

This hotel was booked by the company I work for. I have travelled quite a few times to Bavaria before so I am aware of the types of rooms and what to expect.||This hotel for the price was very good. I paid about 90Euro per night and stayed three nights. A good value but I'm sure its was due to the fact we had about 30 rooms booked. ||Overall a good place to stay with a restaurant that is very good.||The only complaint I had is the floor I was on was under construction and when you got off the elevator to walk to your room, it looked a bit torn apart and messy. Some wires and other construction debris was in the corridor. I assume they needed to use these rooms that were in a construction area due to our group size. The room it self was very good, clean, quiet and comfortable. A typical family run type of Bavarian Pension type environment. ||I would stay their again but would make sure it was on a floor already finished with...

Stayed here for 4 nights. When we first arrived we didn't think a great deal about this hotel. The front of the hotel was locked and we had to walk around the back to get to reception. Very friendly at reception. Smooth check-in. The hotel has a swimming pool and sauna. If you book a standard room you will have to pay €10 per person per day to use the pool. The rooms are very clean. Breakfast is very good and plentiful. We had evening meals in the hotel on 3 occasions. It's only a small menu, but the food is scrumptious. To go into town you take the tram no. 4 just a short walk from the hotel. The hotel sells you 2 day tickets for the tram(incl some reduction on the entrance fees of attractions in town). And it works out a lot cheaper to get from the hotel. We really enjoyed our stay and I would recommend this hotel. I would also like to say a very big thank you to all of the staff who...