Romantik Waldhotel Mangold — Hotel in Bergisch Gladbach

My husband and I stayed here for 3 nights for a get away/spa retreat. We took advantage of the Relaxation 2.0 package and extended the package an extra night:||||"Early check in" from 11:00 clock in the morning||a cozy bathrobe and sauna towels are provided in the room for you||a day ticket for the sauna and spa oasis “Mediterana” (Germany's most beautiful sauna)||two nights including breakfast buffet||a 3-course romantic dinner in our restaurant "Waldstuben"||||We chose the middle room price "romantic" and we were pleased with the room (#25) with a nice view of the Bensberg Castle. The large room was very comfortable and nicely appointed. The bathroom (tub with hand held shower though no standing room) and WC were seperate.||Breakfast each morning was very good and the dinner was excellent. It included a very nice serving of tender filet mignon among creative & tasty first and second courses. ||||The hotel itself felt like a well cared for upscale skiers lodge. It seems to be very well run with the family members intertwining their resposibilities in a comfortable friendly manner.||||Reasons for 4 rating instead of 5:||"Cozy bathrobe & sauna towels "were not provided in room, but for an extra price in the lobby.||At dinner we were told that drinks were included, then received a bill for 50€ at check out.||Matress was too soft for both of us and bath ceiling was just too low.||||We do recommend this hotel especially when the weather is warmer for a hike in the hills adjacent to...

I was accommodated here during a work trip and it is below average for a 4-star hotel. It was 6°C at night and there was no heating. I had 3 other colleagues staying at the hotel and none of them had heating. Due to the gas crisis, several hotels are fixing the temperature at 18-20°C without an option to increase the temperature and this is acceptable, but having no heating at all with 6°C outside is absolutely unacceptable. The bathroom window had no shutter or curtain. Soap and cream were provided in small plastic bottles. May be install dispensers out of consideration for the environment. There was only one lady attending to guests at breakfast. She was occupied preparing eggs for one table. My colleagues and I were in the hurry in the morning. One of my colleagues could not even find hot water for tea and was waiting for that one lady to come out of the kitchen, so that we could ask her for hot water....

The hotel was booked on the 3/Jan for a stay on the 17/Jan via Late rooms, arrived at in the reception and had to wait 10 minutes before someone came to check me in. They could not find the booking on the system and phone call later, told they had the booking but it was not on the system and no room were now available. I have never had any problems with any booking via late rooms and can only think the hotel could get a higher price for the room and did not inform us it had been cancelled or they changed they minds on the booking.||||They did manage to find me a hotel, longer driver and very late at night not what is needed after a 15 hours day travelling and meetings, The comment on leaving was the other “hotel is cheaper”, I don’t care about cost I just wanted the room which was booked over two weeks ago. ||||We have now taken off this hotel our business recommend hotel list...