Hotel-Pension Odin — Hotel in Berlin

This place was just awful. Do NOT book this hotel. Note - the hotel must be contacting Google with false claims, because my first review was denied because of "misinterpretation" - but there is nothing to be misinterpreted! My stay was disgusting and borderline unsafe at times. I had a death in the family which would cut my trip short by 2 days, and rather than refunding me even partially, they gave me a hard no. I’ve never heard of a hotel refusing for bereavement, and it speaks to the disgusting management and staff. Furthermore, it’s VERY unclean. They said there’s room cleaning service, but my room was cleaned ONCE after a week of being in there and after fighting with reception in an absolutely ridiculous way. There’s a shared bathroom with s* on the toilet, and apparently most of those who share it live there permanently, according to reception. Furthermore, the staff couldn’t be more rude - I asked about the towel service that I didn’t receive and they said “you cannot expect 5-star service”. They also kept lying to me the entire stay. The receptionist said "your room was cleaned, she told me" - even though it wasn't cleaned at all, the towels were still on the floor, and the bed was just as I left it. IN ADDITION - I contacted Booking, who told the receptionist, and he came INTO MY ROOM to say "my boss said don't lie." There was nothing to lie about! Also, incredibly disgusting for him to come into my room and try to intimidate me like that. Made me feel INCREDIBLY unsafe. Horrible - I’m a travel agent and I would NEVER recommend this place to any of my clients. It’s a shady hotel with terrible customer service and you are better off staying...

Whether it is the case or not, if we have to describe this hotel, we’ll say it looks like a money laundering business used for the stay of crooks. As a matter of fact, if it is a hotel, it is a very bad one.||||We got a room where work was still in progress for a few days. The room had only been cleaned on our first and last days while we stayed there for over than 5 days. The hotel was noisy, cigarette smoke was everywhere and most of the staff was unfriendly. The towels were never changed and there's not much space to let them dry either. The reception is closed most of the time. So, it was complicated for us to state our discomfort but, when we did, the owner preferred to intimidate us rather than apologizing. Maybe a smile and some commercial skills would have helped make things better? To add on top of this, the other guests looked more like crooks than law-abiding citizens and it was maybe us but we felt unsafe there. Looking at the bright side now, we were extremely pleased to...

Don't come to this place in Pankow if you want to be in the centre of the action. This is a quiet, almost run-down area. Not much going on. Better to stay in Prenzlauer Berg instead. That is where I wanted to be but ended up here for various reasons. Having said that, the place itself is clean, the single room I was in was adequate, with a bathroom adjacent to it and a small ante-room that had a small fridge in the corner - very handy to keep water cool during this hot summer. Friendly staff but I did not see them that much. There is a tram 1 minute round the corner - so that is handy. Get a tageskarte for 7-8 Euros and that gives you travel all over the A-B zones. Get familiar with the transport system and you will be fine. The cost was reasonable. No breakfast. But I got the tram in to Prenzlauer Berg and went to small, wonderful place...