Great welcome upon arrival. Although not written down, receptionist accepted accommodation price aligned to offer I had from booking.com (112 eur breakfast included). That was our first mistake. Dinner option available after 8pm which was really appreciated. Prompt service. We asked for the dinner to be added to the room ...without checking the details of the bill. That was our 2nd error.||||In the morning, at breakfast, on top of the buffet, the receptionist who is also responsible for the breakfast room checked with all German speaking if they wished any eggs... This wasn't offered at our table. We noticed... but decided not to comment.||||At time of check out, the bill being ready, we realised that ||1. the wine we ordered was billed 46 eur instead of 33. Since the bill was raised, the receptionist suggested to pay the difference back in cash, which was ok. ||2. the applied room rate was the standard price 125eur breakfast included instead of the 112 which had been agreed upon arrival. The receptionist first offered to call up and check with the receptionist we had agreed the deal with but when I described the receptionist so she would know who to call, she suddenly threatened to call up the police raising up her voice making everyone around believe we tried not to pay! ||||We paid of course. We travel a lot for business and for private, but never, we felt that bad when leaving the place. It had all been agreed but we should not have trusted. ||||My advice, if you stop in this place, make sure all consumptions and agreed prices are confirmed in writing. Booking.com is definitely a better option for the reservation. And if you don't speak German or you have poor German, I'd rather recommend to opt for another hotel. There are many...
Read moreMy company booked me to stay in this so called 4 star hotel for duration of 4 nights for business. They claim to have wifi internet working in all the rooms. When I checked in, I quickly found out that not only wifi internet did not work, but also fridge was not working in the room as well. I asked hotel reception to see if they can help, but the other rooms they showed me on the top floor were even worse. I was not happy but could not do anything that night. I was told that in the morning I could move into a room closer to the reception area, which should have a working wifi internet. I agreed. When I checked in, I was not asked to produce my passport. In the morning I got to the reception to ask for change of the rooms, but the hotel owner old lady was very unpleasant and with a racist look on her face, she basically kicked me out of the hotel. She also asked me to give her my passport. I never felt this bad in my life in any other hotel I stayed in the world. I hope this review helps someone to stay away...
Read moreI work with Hibernian Ladies Football Club and we had the pleasure of staying here with the squad for 3 nights in October in preparation for our game with Bayern Munich. ||We were a group of 28 players and staff and collectively we have only positive feedback for the hotel.||The rooms were clean and comfortable and ideal for what we needed. ||The food was excellent and catered for our every need.||We required a meeting room each day also which was prepared in advance and gave us everything we needed.||The real beauty of this lovely hotel though was definitely the staff. They could not have been more helpful. They looked after us so well and left a very positive impression. ||Thanks to everyone who works at the hotel for making our stay so special and helping us to prepare for a very difficult game in the Champions League. ||Chris Roberts|Hibernian Ladies|1st...
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