Rüters Parkhotel — Hotel in Willingen (Upland)

Disappointing experience in this hotel, regretfully. I booked an apartment, presented as a space accommodating 3-5 people. Actually it was for 2 people and a small child, as the coach was not extendable. Additionally, the bed for the child was in a space not suitable for sleeping or living, less than 4 sqm, with no natural light and a window opening next to a wall, absolutely impossible to get air in and claustrophobic. I asked for another option to no avail, although the hotel was almost empty. On our way to the hotel we got a message saying that they do not serve dinner the next day - to be correct, they offered us the possibility to cancel for free, however our plans were already made and we were on our way. It should have been mentioned on the booking page… Furniture old and uncomfortable bed, well maintained but somehow creepy, with part of the dressing above the night table and next to the bed (I was constantly afraid that I could knock my head when getting up. Not the standard of a 4star hotel - for jnstance not possible to make coffee or tea in the room. A nice lady in the restaurant offered me a water kettle, informing me that the reception will take note of a 5eur guarantee (pfand). It seemed a bit weird, but I was happy for the possibility to prepare a tea. I was shocked to find out at the check out that I had actually to pay the 5 eur for loaning the kettle! The people were nice, doing their job. Food was ok, many options, but at times either too salty or not salty enough. We waited more than 30 min for fried eggs and omelette, and we had to remind the waiter about our order - albeit we were the only clients in the restaurant. We will...

Disappointing experience in this hotel, regretfully. I booked an apartment, presented as a space accommodating 3-5 people. Actually it was for 2 people and a small child, as the coach was not extendable. Additionally, the bed for the child was in a space not suitable for sleeping or living, less than 4 sqm, with no natural light and a window opening next to a wall, absolutely impossible to get air in and claustrophobic. I asked for another option to no avail, although the hotel was almost empty. |On our way to the hotel we got a message saying that they do not serve dinner the next day - to be correct, they offered us the possibility to cancel for free, however our plans were already made and we were on our way. It should have been mentioned on the booking page…| Furniture old, well maintained but somehow creepy, with part of the dressing above the night table and next to the bed (I was constantly afraid that I could knock my head when getting up. | Bed was not comfortable, and pillows even less. |Not the standard of a 4star hotel - for instance not possible to make coffee or tea in the room. The hotel borrowed us a kettle, - but I was shocked to find out at the check out that I had actually to pay the 5 eur for loaning the kettle! |The people were nice, doing their job. |Food was ok, many options, but at times either too salty or not salty enough. We waited more than 30 min for fried eggs and omelette, and we had to remind the waiter about our order - albeit we were the only clients in the restaurant. |Will...

We stayed in this hotel for a nice weekend in the snow. ||At arrival, the welcome was just fine and the room (studio) was very clean and nice. ||||We took a closer look at the facilities, en found out that most of them where at extra charge. ||A dip in the whirlpool was € 3,50, the jetstream in the swimming pool was € 0,50. ||Is that really what it takes to make profit with a medium sized hotel ?||The swimming pool was not that clean, there was some rubbish on the bottom and it was there for at least 3 days. ||Then there was the Spa with (I quote the website) "these showers with tropical and arctic rain, surge streams and stinger jets, make showering an adventure." ||To start with, it was one shower, which was just a shower with changing led lights. No sound, no surge streams and no stinger jets. ||So, it's all there, but not as the advertise it. ||||But I must say, it's not bad, en the nice beds make up for a lot of those minor things. ||Only thing which they can do little about, is the high factor of snobbery guests. ||But we had a good laugh about the way people looked at two young people spending some money for a good weekend. ||||Last thing, it's a good 750m from the slopes, and the only way to get there is car or walk. ||||About the money, the hotel was with a good sized room (studio) and breakfast at 75€ a person to expensive...