Kakkos Beach Hotel - Adults Only — Hotel in Municipality of Ierapetra

The place, where is Kakkos Beach resort situated, is beautiful, there is splendid crystal clear sea and nice beach and very pleasant accomodation. Delicious meal, even from various cuisine (not only Greek). But that is, unfortunately, all from pluses. This hotel resort is marked by 4 stars (formerly 5). But the level of services does not deserve this rating Or do you think, that 4 * hotel would offer (and provide!) cleaning service just once a three days??! They claim, that it is for covid 19. Hm, so that for that reason – higher hygienic and health protection - should be rooms uncleaned (and dirty) for three days??! Another bad thing is the covid 19 limitation – up tu me exaggerated. Dinners have to wait in a queue (often very long), because every guest is served by one person, which is – slowly and little by little - putting rather little portions of meal on their plate (one or more). But there is not appropriate number of serving persons, often just 1 or 2. We also found one mystery. On Crete, which is Greek, is not simply to get frappe. In Kakkos Beach 4 stars All Inclusive Premium hotel. Jus for the a la carte price… But what is more Greek than frappe? Another ridiculous thing was the snack offer. The afternoon snack time was limited just for one hour and the offer was very poor, just a few pieces of fruit (just one! plate of 2 kind of melon) and cakes (another - one - plate). Last but not least is the attitude and behaviour of the delegate of travel agency CEDOK (Mirek). The man has no interest about our concerns, just offered trips and – as some sales agent (so for his own interest) - olive oil(!). When we tried to get answers to our questions, he told us, thad we should not to obstruct the others and go away. His impertinence was really big considering that travel agency (CEDOK) offers – inside rather expensive tour package - „the services of the delegate“. Total impression is mixed – beautiful countryside and sea, but poor services for the 4 * All Inclusive Premium level.

Místo, kde se nachází hotelový komplex Kakkos Beach, je krásné, s průzračně čistým okouzlujícím mořem a plážemi, je zde velmi příjemné ubytování. Výborné jídlo, dokonce z různých typů národních kuchyní (nejen řecké). Ale to je, bohužel, vše z plusů. Tento hotelový komplex se chlubí čtyřmi hvězdičkami (dříve měl 5). Ale úroveň služeb si toto ohodnocení nezaslouží. Nebo se snad domníváte, že čtyřhvězdičkový hotel nabízí (a poskytuje!) úklid pouze jednou za tři dny??! Hotel to vysvětloval tím, že to je kvůli covidu 19. Hm, takže kvůli tomu – vyšším hygienickým a zdraví chránícím opatřením – mají být pokoje neuklizené (a špinavé) tři dny??! Dalším nepříjemným zážitkem byla (podle mne) přemrštěná opatření v rámci ochrany proti covid 19. Hosté čekající na jídlo museli čekat ve frontě (často dost dlouhé), protože každý stolovník byl obsluhován pouze jednou osobou, která – pomalu a po malých kouscích – nakládala spíše malé porcičky jídla na jejich talíř (nebo více talířů). Ale nebyl tam dostatečný počet obsluhujících, často jen jeden nebo dva. Taky jsme objevili záhadu. Na Krétě, která patří k Řecku, jsme měli potíže objednat si kávu frappé. Ve 4* All Inclusive Premium hotelu Kakkos Beach. Šlo to jen za běžnou cenu na nápojovém lístku. Ale co už je více řecké než frappé? Trapná byla i ubohá nabídka odpolední „svačinky“. Byla omezena na pouhou hodinu a nabídka spočívala jen v několika kouscích ovoce (pouze jeden! talíř s několika plátky dvou druhů melounu) a pár kousků sušenek a zákusků (na dalším – jednom – talíři). A nakonec se zmíním o přístupu a chování delegáta Čedoku (Mirek). Ten se vůbec nezajímal o problémy a starosti jeho klientů, jen nabízel výlety – a zřejmě soukromé kšefty s olivovým olejem(!). Když jsme se chtěli na něco zeptat, řekl nám, ať nezdržujeme ostatní a jdeme pryč. Jeho drzost a arogance jsou o to horší, když si uvědomíme, že CK ČEDOK nabízí - v rámci poměrně drahého zájezdu - i služby delegáta. Celkový dojem je tedy smíšený – krásná krajina a moře, ale nedostatečná úroveň služeb na 4* hotel a úroveň All...

If you dont want to read, here is a resume.

Just take your money else where

So where to begin!!! Really far from being a 5 star hotel!!! I did not receive the welcome basket like they announce! My room was not even ready to receive me! Tv not working and airconditioning too, not turning on! I called! They managed to make ot work, but it only makes noise! It does not make colder. The resort don't have "Do not Disturb" warning. They knock on the door and just proceed to enter in your room. This cought me twice in a not confortable situation. Pool? Forget about being able to use a pool chair. The old people just put their towels on the chair before you even think about waking up and leave ot there forever. Beach, fabulous, but the bar at the beach, closed, you will walk and use stairs in order to have any drink! Food! Half of the restaurants were closed! So you I had only the option to eat in the adults area, and the food is simple. Really simple. Red meat of terrible quality, and you know because they never showed it as a steak, always diced and pressured cooked. Fish quality was really poor chicken and pork ok because it is cheap meat Salad was poor Variety poor, same option every day. But then they come with Mexico or USA days with terrible versions of a burrito or a burguer, the meat of the burguer was impossible to finish eating. drinks are fine. Not super quality but enough and fair. -Dessert, run, they serve and if it finishes it finishes.

I was kicked out of the restaurant while eating. They turned ou the music and start to take everything 10min after time was due and just to point out. As it was the only restaurant I could not have a seat so I was told to comeback later, i did, but the time window of the restaurant stayed the same. So expect sometimes to sea eat and go back to wahtever...

We’ve just returned from a fantastic stay at Kakkos Beach Hotel. Without a doubt, the hotel fully deserves its 5-star rating – it far exceeded the standards of many other hotels in the same category we've stayed at. The service deserves the highest praise – every staff member, from waiters and bartenders to kitchen and reception staff, was incredibly friendly, attentive, and professional. The hotel restaurant offers excellent cuisine – meals are varied, flavorful, and well-seasoned, so there’s something for everyone. Cleanliness is maintained at a very high level – tables are cleared and reset promptly after guests arrive. The hotel bar is efficient, with no long queues, and the drinks are beautifully crafted and delicious. The rooms are well-equipped with everything you might need, and the minibar is restocked daily. One big plus was the early check-in – we got our room right after breakfast, even though we arrived around 9 a.m. We highly recommend the Maisonette Sea View studio – the bedroom on the mezzanine and the morning sea view are absolutely stunning. There’s also an on-site car rental service with very reasonable prices. The hotel beach is set in scenic rocky coves, complete with free sun loungers and umbrellas – a true paradise for snorkeling enthusiasts. We’ve already recommended this hotel to friends – it’s a perfect choice for a holiday in south-eastern Crete. It shouldn't be so perfect because there's always something to improve. It would be nice to have coffee from a good coffee machine, not just the one served from a...