Neptune Luxury Resort — Hotel in Municipality of Kos

If Zeus ran a resort, I’m fairly certain it would look exactly like Neptune Luxury Resort—minus the thunderbolts and with better guest services (except Valentina, but we’ll get to her later).

This place is absolutely stunning, and I say that as someone who has spent the last decade mentally ranking hotels like fine wines. Neptune was easily one of the best stays of my life. Like, should-I-retire-here good.

Let’s break it down:

Welcome drinks the moment you arrive. Because what says “you’ve entered paradise” more than being handed something chilled while the sun sets and the Wi-Fi connects seamlessly (more on that in a moment).

The Pools: Not one, not two, but what felt like a small country’s worth of pools—each catering to a different personality. Families? There’s a pool. Lap swimmers? There’s a pool. Want a quiet adult-only oasis with sea views and zero cannonballs? Oh, there’s a pool. It’s like Pokémon but for swimming preferences.

The Rooms: Modern, clean, beautifully designed. The kind of space where your luggage looks like it finally found its forever home.

The Food: From homemade tzatziki to honey-drizzled meats and flaky pastries that probably violate local EU health laws for how addictive they are—chef’s kiss. Every specialty restaurant impressed, and the live music during dinner made me feel like the main character in a very classy Greek Netflix series.

Activities Galore: Aqua aerobics, surfing, archery, theater shows, spa services... I only stopped doing things to eat or blink.

Cleanliness: I have never seen a place so impeccably maintained. I saw someone sweeping leaves off grass. It was either landscaping or performance art.

Wi-Fi: And yes, let’s take a moment to appreciate this. The Wi-Fi? Excellent through out the resod. Strong enough to stream, FaceTime, check into work you’re pretending to ignore, and still upload jealousy-inducing beach photos to Instagram—all at the same time. Finally, a resort that understands modern luxury.

Now, in the spirit of constructive nitpicking:

No pool clocks: Great for pretending time doesn’t exist, less great when you miss your 11:00 archery lesson.

No golf cart shuttle from the parking lot to the beach: Carrying floaties through paradise is not the vibe.

The app is… ambitious: I’d love to see a future where I can order lunch from any restaurant, sign up for surfing, book a massage, and charge it all to my room from my phone (for security reasons).

And finally... Valentina. Lovely woman. Very poised. Provided no actual solutions to anything. Her role seems to be limited to offering vague nods and dishing out excuses.

Final verdict: Neptune Luxury Resort is an absolute gem, blending comfort, beauty, and efficiency in a way that very few places manage. It’s like a German-engineered dreamscape on a Greek island—where the pools are plentiful, the food is phenomenal, the staff is fabulous, and the Wi-Fi actually works.

I’ll definitely be back. I might...

The hotel and facilities were very good with lots of restaurants and nice public spaces. The resort is huge with 15 min walking times to the parking, and the beach depending where you are staying. The beach is ok - has a lot of waves and seaweed and not the best beach in Kos. The hotel's sheer size, makes it impossible for the stuff, particularly the reception staff to provide a personalised service so our experience was being largely anonymous in a large hotel which felt very commoditised (including 3.5 Euros for a bottle of water at the beach bar and extra charges to use the beach gazebos!). From a customer service point of view, we were personally very disappointed the hotel did not show a gesture of goodwill (although they were not legally/theoretically obliged to) to help us overcome our travel ordeal of a 27 (rather than 3.5) hour journey to get to KOS due to our flight being cancelled. Despite politely asking the hotel, for extending our stay for 1 night with a small/no charge, given we paid for the first night on a non-refundable price, which we lost due to our flight being cancelled, they did not oblige They also insisted and charged us 50 euro for a late check-out on the last day which was a fraction of what we paid overall and given the hotel's size, us checking out late made zero difference to them. I fully recognise the hotel was not obliged to do anything given the non-refundable fee we booked, but it is such gestures of goodwill that build up customer loyalty. Our late arrival was out of our control and we would not be compensated by our airline for the night we lost. The hotel staff not being understanding or accommodating made our ordeal worse. We therefore did not receive the outstanding customer service we received at other hotels or by the local KOS people. I would say the room was also a 4 star rather than a 5 star - no premium coffee machine, just an old kettle, and a leaking (despite very modern) wetroom which meant the bathroom/toilet area got messy each time we showered. We had to ask for a conditioner too, and the hotel was initially hesitant, which was surprising for a "5" star. The bed was extremely comfortable , the pillows were very good and the breakfast was very rich and diverse. We would have returned in future, had we received the better customer service, but its corporate faceless nature means we will unfortunately not...

"Beautiful but Definitely Not Luxury!"

—- UPDATED AFTER THEIR ANSWER:

We went to the reception twice to ask for help with restaurants reservations, and both times we were told that it's not a service you offer. It is not that we misunderstood, but rather that your staff doesn't have a clear understanding.

Last but not least, truly luxurious establishments apologize for any inconveniences and do not get lost in long-winded and unnecessary explanations. This is an important key point to add to the others.

original review:

Neptune Luxury Resort in Kos has its charms, but it doesn’t quite live up to the luxury label.

Negatives:

Dress Code: The evening dress code is unrealistic. We’re by the sea in Greece, so flip-flops should be fine for dinner. It’s frustrating that no one tells you about this rule before you arrive. Plus, a luxury restaurant with paper napkins and a buffet? It doesn’t match the expectations.

Beach: The beach is almost non-existent, eroded by waves with very little sand left. You can see it even on the resort’s social media. Unfortunately, the shoreline is often littered with seaweed from the morning, though that’s not the resort’s fault.

Mosquitoes: The resort is full of mosquitoes. Better pest control is needed. You’ll find citronella candles in the restaurants, which isn’t ideal when you’re trying to enjoy your meal.

Restaurant Reservations: It’s nearly impossible to book a table at the à la carte restaurants. You have to visit each restaurant yourself to make a reservation since the reception doesn’t do it. The buffet is the alternative, but you’ll still need to follow the strict dress code.

Shopping: The shops are underwhelming, lacking the high-end brands you’d expect.

Positives:

Atmosphere: The overall environment is pleasant, with well-maintained greenery.

Rooms: The rooms are clean, spacious, and comfortable.

Service: Housekeeping is efficient, and the laundry service is excellent. The staff is friendly and helpful.

Pools: There are plenty of pools, including an adults-only option.

Breakfast: The breakfast buffet is rich and varied.

Entertainment: Evenings at the main bar with live piano music are enjoyable.

While the resort has potential, it needs significant improvements to truly be considered a luxury...