Epic Blue, Suites & Villas, Mykonos — Hotel in Municipality of Mykonos

DO NOT STAY HERE

Robbed, humiliated, and threatened - this hotel must be avoided at all costs This so-called “5-star” hotel is without question the worst place I have ever stayed. It is not just unsafe, it is dangerous, and I feel compelled to warn anyone considering it: do not book this hotel.

From the moment we arrived, things felt off. At check-in, I was told I had to pay an extra tax - despite my booking confirmation clearly stating that no additional charges would be due on arrival. When I questioned it, I was brushed off with an excuse about a “new rule for 5* hotels in Greece.” It immediately felt dishonest, but we didn’t want to cause a scene at the beginning of our trip.

The room itself was far from 5-star quality. There was no shower curtain, which meant that every time we showered, the bathroom - and even part of the bedroom - flooded. I complained, but nothing was done.

The nightmare truly began on the night of August 24th. At around 8:30pm, I received a strange call from housekeeping asking when we would be leaving so the maids could come. It struck me as odd - why would housekeeping want access to our room late in the evening? But later, when we returned from our night out, our worst fears were confirmed: our room had been completely ransacked.

Everything of value was gone - thousands of pounds worth of jewellery, designer bags, clothes, and shoes were stolen. Both the balcony and room doors had been locked when we left, yet someone had clearly gained access. Conveniently, there were no cameras, no security, and no accountability. Everything about it pointed to an inside job.

What happened next was even more shocking than the robbery itself. When I reported the theft, the hotel manager treated me with unspeakable cruelty. He is genuinely the most disgusting man I have ever encountered. Instead of offering sympathy or help, he laughed at us, mocked us, and hurled vile insults. He called us liars, shouted at us, and even called us degrading names no guest should ever be subjected to. Imagine a grown man - a hotel manager - ridiculing and verbally abusing two young women who had just lost everything. It was humiliating and sickening.

The female staff only added to our trauma. As we stood crying, devastated by what had happened, they stood there laughing at us, making us feel even more pathetic and helpless.

We had to beg for the police to be called, as the manager refused to involve them. He blocked us from documenting the crime scene and made it clear that our suffering was a source of amusement rather than concern. To make matters worse, when I tried to warn other guests about what had happened to us, the manager and staff threatened me to stay quiet. Their only concern was silencing us, not helping us.

The hotel has taken absolutely no responsibility. No apology, no refund, not even the slightest gesture of care. In fact, when we checked out, the manager had the audacity to demand more money for room service we never ordered. This was not just a bad stay - it was a horrific experience that has left me shaken. This hotel will not only rob you of your belongings, but of your dignity, your safety, and your peace of mind.

For your own safety, never stay here. This place is a scam, run by abusive staff and a vile manager who should not be in hospitality. They will take everything from you, and then laugh in your face while they do it. Please take my advice, do...

I had an exceptional stay at the Epic Blue Hotel. This hotel, which was stunning, clean, and modern, provided a peaceful retreat for 10 days. I stayed in a room with a private pool offering breathtaking views of the mountains and the sea. The location was splendid, tranquil, and slightly secluded, but just a few minutes away from Mykonos center by the complimentary shuttle service provided by the hotel.

The room was impeccably cleaned every day, and as the Executive Housekeeper of a hotel myself, I want to thank the housekeeping staff for their meticulous work. Their service was flawless, down to the smallest details.

The food was delicious, especially the breakfast, where the staff paid special attention to us. As soon as we arrived each morning, they already knew what we wanted—my freshly squeezed orange juice and Americano were served without me even needing to ask. This small touch made each morning even more enjoyable. I would like to extend a warm thank you to Nifila, who served us throughout our stay with a cheerful attitude, as well as the always-friendly bartender.

A big thank you also to the technicians, who were all very smiling and attentive. They regularly checked that everything was fine in our room and even offered to clean the pool. They also drove us from the San Marco Hotel to Epic Blu with a smile every time.

I would also like to express my gratitude to Ria, the morning receptionist, who was amazing throughout our stay. Always lively and welcoming, she adapted to our needs with exemplary professionalism, truly befitting the standards of this hotel.

Finally, I would like to thank the director, whose presence throughout our stay truly added a dynamic touch to the hotel. Every morning, he took the time to greet the guests, chat with them, and recommend excellent local restaurants. He showed genuine interest in each of us and spoke French very well, which is a considerable asset.

A huge thank you for this unforgettable stay, because, indeed, a successful experience is also due to the dedication and professionalism of all the staff, not just the...

We came for our honeymoon and had the most amazing time. First they upgraded us to their best suite. The staff went above and beyond to make us happy. The front desk, Vicky, Aphrodite, and Panos were amazing, the complimentary breakfast was awesome, shout-out to Louis for the best coffees of our trip. Andreas was the hardest worker and a good man, we wish him the best as he leaves for university. Thanks to manager Sotiria who made sure our whole trip went according to plan and the owner who supported her efforts. When we come back to Mykonos we will...