HOTEL PALLADIUM SITHONIA — Hotel in Municipality of Sithonia

My wife, my two kids and I recently stayed at the Palladium hotel, booked for 8 nights but left after one night. This because we have never ever had a worse hotel experience. This hotel is not a 4-star establishment, it's a family hotel with a nonprofessional staff. ||The breakfast was from 08.00-10.00 (at some signs it said 07.30-10.00). The first morning of our stay there was no yogurt and no eggs left before 10 AM even though it's obligatory for a hotel breakfast. The response from the receptionist when my wife asked about the missing items was not polite and very unprofessional. She did not at all apologise for the fact that their 4-star hotel didn't manage to provide for their guests. Instead she claimed that my wife arrived after 10 AM. I, who where there much earlier, can confirm that the eggs and yogurt at the buffet table were finished already around 09.30. Of course it doesn't really matter, a 4-star hotel will obviously go and get you some yogurt even if you arrive a little bit late. ||Later that day my wife went to the reception asking if there will be a refilled breakfast all the hours stated by the hotel the following days. Otherwise we want to cancel breakfast the upcoming days. The receptionist was very rude, not acknowledging that the breakfast had been incomplete but claiming that my wife had been late for breakfast. When my wife reacted and told the receptionist this kind of dismissive response is not part of a 4 star hotel things went downhill entirely. Another staff member (the receptionists mother) began yelling at my wife in a language she couldn't understand and using aggressive hand gestures towards her, screaming at her to leave and finally slamming the reception door after her. ||My wife came to get me and when I arrived I tried to talk to the receptionist two other staff members (the receptionists mom and dad) where screaming and gesturing violently to my wife and also tells me to leave. My wife is very affected and is shaking. I tell her I will take it from here and my wife leaves.||Then I try talking to the receptionist to sort things out. I tell her my wife will of course not tolerate such unprofessional behaviour and will react accordingly. During our conversation her parents now started screaming aggressively to her, and she was crying. I leave without having sorted things out, thinking I will come back later when they have calmed down (suddenly I was in the middle of a family fight) to check out, because obviously we want to leave, I felt very unsafe.||We found another hotel and when I came back in the afternoon to check out, the receptionist was completely cold telling me we as costumers have been "breaking the rules" and are kicked out. A simply bizarre and scary experience. Above that, they want us to pay for the upcoming night since this event happend after 10 AM. After a long debate (with my father in law threatening to go to the authorities) we got our money back.||This event should be known by anyone thinking of visiting this hotel since I would never want anyone else be treated like this thinking they arrive at a 4 star hotell.||Apart from the breakfast issues the cleaning was sloppy. There was alot of ants and flies outside our door when we arrived. The whole construction of the place feels it was built in a rush, for example having loose wiring in the bathroom, sloppy painting and they didn't have a real pool (its not tiled, they have a cloth). The rooms with balconies are not made for families with small children since the holes in the balcony railings were to big, small children could fall out. ||I can also recommend you to read the other reviews. Even some of the good ones are still clarifying that this is not a 4-star hotel. One of the credentials for 4 stars is a minimum 3h breakfast. They had 2h (or 2,5, still unclear). In the information sheet you can also read some of the hotels rules with hefty fines witch are more like they are running a camp for teenagers rather then a 4-star hotel. ||Maybe you won't have the same problems as we had but the question is how will they treat you if something does come up? Clearly, it's unusual for a 4-star hotel to have this much 1-star reviews (on google). ||So to conclude, even without the terrible treatment we got, this is not a 4-star hotel.||Do yourself a favor and stay away from this place, it could ruin your vacation. But do visit kalamitsi, it's a...

We booked Palladium for 8 nights but left after 1 night. This because we have never ever had a worse hotel experience. This hotel is not a 4* establishment but malfunctioning family business. My wife have written her own review - the hotel answered and stated some lies. I will therefore take the opportunity to point out some of these lies in my review. The breakfast was from 08.00-10.00. The first morning of our stay there was no yogurt or eggs before 10 AM even though it's obligatory for a hotel breakfast. The receptionist was annoyed when my wife asked about the missing items. She did not at all apologise for the fact that their 4* hotel didn't manage to provide enough food for their guests. Instead she claimed that my wife arrived after 10 AM. I, who where there much earlier, can confirm that the eggs and yogurt at the buffet table were finished already around 09.30. Later that day my wife went to the reception asking if there will be a refilled breakfast all the hours stated by the hotel the following days. Otherwise we want to cancel breakfast. The receptionist was very rude, not acknowledging that the breakfast had been incomplete but claiming that my wife had been late for breakfast. When my wife reacted and told the receptionist this kind of dismissive response is not part of a 4* hotel things went downhill entirely. The receptionists mother began yelling at my wife in a language she couldn't understand, using aggressive hand gestures towards her, screaming at her to leave and slamming the reception door after her. My wife came to get me in the car. She was shaking and telling me we need to leave this place. I tried talking to the receptionist to sort things out. I told her my wife will of course not tolerate such unprofessional behaviour and will react accordingly. Reading in the hotels answer to my wife's review that I've stated that my wife has behaviour issues is very provocative and simply a lie. I felt very sorry for the receptionist. During our conversation her parents now started screaming aggressively to her, and she started crying. I leave to find another hotel, thinking I will come back later when they have calmed down to check out (I was suddenly in the middle of a family fight), because obviously we want to leave. When I came back in the afternoon the receptionist was very rude, telling me we have "broken the rules" and are kicked out. A simply bizarre experience. Above that, they want us to pay for the upcoming night since we "leave" after 10 AM!

In the hotels answer to my wife's review they are also criticising my wife's clothing, claiming she was wet from the sea, spreading sand all over the place and that she wasn't dressed appropriately for their restaurant. This is frankly just embarrassing for the hotel and an example of their low level. The hotel is 200m from the beach, making it quite impossible to get there soaking wet or sandy. The argument happened in the reception, not the restaurant. She had a dress(!), totally appropriate in a restaurant. And just to be clear, the restaurant is not a stand alone place in the hotel. It's connected to the pool area and reception. To go to the beach from your room you go through the restaurant. The tables are just beside the pool so there were people in bading suits in the restaurant all day long.

I can also recommend you to read the other reviews. It's unusual for a 4-star hotel to have so many 1-star reviews. Even many of the good ones are still clarifying that this is not a 4* hotel. One of the credentials for 4 stars is a minimum 3h breakfast. I have posted a picture of the hotels own information sheet so you can read for yourself. It says 7.30-10 and in reality it was 8-10. Unfortunately we did not take a picture of the sign in the reception that said 8-10. We also suspect that they use fake accounts or ask friends to write positive reviews about them to higher their score on Google. Just right after my wife posted her review there were 5 reviews after each other that gave them the highest score and they felt suspect - judge...

What ever you do, stay away from this hotel. I have never experienced anything like this before. And even if you wouldn't have the exact same treatment as me and my family, read the other reviews - this is NOT a 4 star hotel. It's a small dysfunctional family business not living up to the criteria of a 4 star hotel.

I booked a 8 day stay at Palladium for my family but after a very unforunate chain of events we ended up leaving the hotel after one night. This is what happened: I arrived to the breakfast 9.55. It closes at 10. The eggs and yogurt where finished so I ask them to refill but they were out of booth. The breakfast was very poor to begin with so now there was not so much to eat except bread. Already in the morning they were rude. I waited a long time just standing there, thinking they were going to check if they had any more. Suddenly I realise they are not coming back. When I asked again they said that now it's 10 a clock! The truth was that they were out of both eggs and yogurt. My relatives came 9.30 and already by then the yougurt and eggs were finished. Remember, they say they are a 4 star hotel. I go to the reception later to ask about the breakfast for the following days (I always wake up late, so if they won't have a refilled breakfast I want to cancel the breakfast the upcoming days.) The receptionist brushes me off saying that I was to late for breakfast and then excuses herself taking care of a delivery. There was a food delivery that filled half the reception floor and there were no kitchen staff to take care of it. It's the same people (the family members) that do everything at the hotel, so when the food delivery arrived the reception closed. I try again to communicate with the receptionist, to understand if there will be a full breakfast the following days but she says she dont't have time for me. I feel the response from the receptionist is not very service-minded and quite rude since I've paid for breakfast and didn't get it. I try to define my question more clearly and at the same time show that it's unacceptable not getting the expected "4 star hotel service". Suddenly a woman from the staff starts screaming at me from behind (in a language I don't speak) and signing very violently to me to leave. She is screaming "GO! GO!" (This turned out to be the receptionist mother!) Completely chocked I leave the reception and she slams the door behind me. I'm shaking from the chocking event and go to get my husband. We enter together and this woman continues screaming at us both and continue swinging her arms in our faces. I get very upset and angry of course, but my husband tries talking to them since he is still calm but he gets brushed of from another staff employee (the receptionist father) to leave. I tell them we have never experienced such unprofessional behaviour and feel very unsafe and then I leave, but ny husband stays and talks to the receptionist, he want her side of the story. During their conversation the mother comes a couple of times and shouts in her language. After a while the father also arrives and now both the mother and the father are shouting at their daughter who is crying. My husband leaves and we go out trying to find another hotel. Then my husband goes back to the hotel and tell them he wants to cancel the rest of our stay. They answer that we as costumers "broke the rules" and are actually kicked out but that we have to pay for another night since the time is after 10 AM. After my father went talk to them and threatened to go to the police, they accepted to give us our money back.

It should also be pointed out that this hotel does not qualify as a 4 star hotel since they miss out on many of the qualifications such as minimum 3h breakfast, regular cleaning and change of towels (our relatives also had a room during the same period and the room was never cleaned), same goes for the pool, not cleaned in the mornings. The rooms where small. There were loose wiring in the bathroom and the overall construction was halting, like the hotel was built in a...