Porto Scoutari Romantic Hotel & Spa — Hotel in Patmos Municipality

My recent stay of 9 days over August / September 2024 refers.

I am a returning client after 15-20 Years, I am very disappointed that loyalty appears to mean little to nothing to this hotels management.

My 7 day booking was confirmed and paid for upfront, I requested a further 2 days and asked to pay on arrival, the receptionist agreed to this (on mail) and then promptly proceeded to debit the card I used for the original booking. This is borderline fraud.

On arrival I was given what amounts to one of the worst rooms in the hotel, I didn’t complain. I tried to connect to the internet - didn’t work , (I connected to the AP but there was NO breakout to the internet) the receptionist advised I had the wrong password, she checked my password (which was correct) and then advised me that “Apple devices need registration - which takes 15 -30 minutes - HUH????? - never had that before but it was a convenient excuse. I explained I have 15 years ISP experience and the notion that my device has to be registered is RUBBISH. I bought a pre paid SIM card, end of connectivity problems.

The room faces west and the afternoon sun and it was blazing, (30 - 35 degrees) into the room. The Air conditioner and Fridge didn’t work properly. I awoke in the middle of the night covered in sweat, I asked the receptionist to either fix it or move me to another room, I had to remind them 2 times, when the maintenance guy came (very rude) he claimed to have fixed the problem - (he didn't).

I woke up in a pool of sweat several times a night.

I was verbally attacked by the owner in front of all breakfast guests, in a very loud voice saying that I paid a “special ” price for the room and I had NO right to complain about anything.

The owner attacked several other guests in the same way over different things during the week

I had, had enough at that point , I found alternative accommodation on the island - (with no attitude and working facilities) and checked out early. I never asked for a refund for several days I had paid for upfront.

I am VERY disappointed in this hotel, location wise it is fantastic - sadly that is where it ends, the hotel needs a complete overhaul, from the systems they use to the internet connectivity, to the pool, grounds etc, etc.

It is VERY tired.

I won’t return until there is a complete refurbishment of everything (including...

REZERVASYON SKANDALI – Porto Scoutari Romantic Hotel & Suites (Patmos) & Zen Otelcilik

WARNING! Professional fraud and systematic stalling.

My reservation experience with this hotel was one of the most professionally orchestrated cases of customer deception I’ve ever encountered — and I work in the tourism industry.

While booking, the system automatically increased the price and changed the dates. I noticed the issue immediately and tried to stop the transaction. The first payment attempt failed. However, they charged my card a second time, disguised as an online purchase — without my approval.

This means I was charged for a service I never purchased and never received. Despite sending multiple emails explaining the situation clearly, I was contacted by different agents each time, with no proper solution offered.

I was stalled, misled, and ultimately my entire holiday was ruined. This is not a system error — it’s a deliberate, organized attempt to exploit customers.

I am sharing this experience across all major review platforms and formally beginning the legal complaint process. Strong warning: Avoid this hotel and its partners...

The perfect place to be.||||Very helpful staff ,amazing owner Elina & magic manager Vicki!!! Very nice rooms, super clean ,nice furniture . A very good bed, a terrace a fabulous view over the sea. Breakfast buffet just perfect to start your day . You can seat by the pool looking at the sea or in a patio surrounded by white linen curtains and inside. Nice saltedwater pool with sunchairs in the sun or in shadow for the perfect relax. Daily Cleaning .Top Hospitality and Service and still the feeling of being Family. Just the way I love,becouse you feel really welcome and you want to come back … over and over again.||||Porto Scoutari is located near Skala (aprox. 15-20 minutes walk or 5 min.with a scooter). Vicki booked a Vespa for me that was brought and picked up at the hotel.||||So in case you need any kind of advise and suggestions||do not hesitate to ask.||This is real Hospitality , feeling welcome and in a way at home.||I simply loved it and I wish to come back...