Latam Hotel Plaza Pradera Quetzaltenango — Hotel in Municipio de Quetzaltenango

Hair was found on my bed, sheets and pillows, I reported it, they showed me another room, hair was found too, I went to my fathers room and also hair was on his bed, Osmar came to change the bedsheets(which he was very nice) he also found hair on the new sheet he was putting.

I stayed 3 nights which included breakfast, the first morning my wife, my dad and I went to get breakfast, the second day, we did not had time to have breakfast, but i wet muro the kitchen so they can give me fruit to go, the guy said is only to eat here, and I said I don’t have the time can you get me some fruit at least, he came with 1 to go plate and I told him we are 3 he said I’m only able to give you 1 we are making an exception, I said thanks and gave him back the fruit. The 3rd day we left early, I didn’t even want to humiliate myself by going to ask for a to go breakfast which was included in my stated for 3 guests, because I knew the answer.

Aisles outside of our rooms, were all dirty, door of our room and restroom grease, lipstick and fingerprints, bathrooms were not clean, fingerprints in the mirrors and some hairs. Shower curtain was never change prior or during our 3 nights stay, the curtain was smelly and I had to buy plastic sandals for my wife and I to take a shower.

I don’t really understand why this is a 4 star hotel with all this issues, not only in my room but on my fathers room and the additional room the staff was...

The hotel has strict covid regulations in place and claims all rooms are disinfected and sanitized. When I arrived in my room, the first thing I wanted to do was wash my hands only to find no soap or any other toiletries. I had to call for some soap. As I was unpacking and organizing my things, I noticed some drink rings on the bedside table. I had some disinfecting wipes so I wiped them off and noticed that the white wipe was grey. I proceeded to wipe down all the surfaces - night stands, desk, dresser - and all the wipes were then totally grey. In the bathroom I noticed the toilet hadn't been properly cleaned and there was dirt and toothpaste on the light switch and wall around the light switch. I don't call that sanitized, let alone cleaned. It was rather disgusting. As I wanted to get to bed, I cleaned things myself with my sanitizing wipes and told the front desk the next morning. They offered to change my room but it would have been too much of a hassle.||Other than that, as though that wasn't enough, the pillows were small and uncomfortable. The breakfast was very good but the dining area was very cold.||The location of the hotel was excellent for shopping with Walmart and a large mall next door. Another mall and Cemaco were just across the highway, about a block away.||As a Canadian I was also a bit surprised that there were no English speaking channels on the TV like other hotels I've stayed in...

Service is absolutely bad here. Specially if you’re ordering food from their restaurant it took 2 hours for us to get our food and I had to order half of it going downstairs because they would not come back to the pool for 45 min. Mind you the restaurant was empty when I came down. Did not allow us to cancel. Instead had us wait longer.||The phones in the rooms are not working so we had to figure it out on our own to communicate with the front desk. They never mentioned this at check in.||At breakfast, our youngest 3yo broke a glass on accident and they made us pay for it, so be aware of those accidents.||The rooms are ok, there’s a lot of rust in the bathrooms those for the lack of a fan. ||No heater in the room and it gets cold. They say there’s AC but we never used it so I don’t know if it works.||Hot tub is not working.||Caprese salad is slices of sandwich cheese and thin slices of tomato.||Bottom line this is not the place to be during your visit, the manager Josue Samayoa did not do anything to address the situation of the food taking so long or anything else, so to that I just have to say DO BETTER. You charge US prices but deliver sub par service and location that is still not 100% functional.||We are not coming back, pension Bonifaz is probably the place to stay during...