This is the second time that I have leave a bad review. Hotel writes that they have laundry service, the catch is that the laundry service chooses what they are going clean. On the laundry list there are options for pants and blazer, but laundry didn't clean it and returned it to me without any explanation. When I asked at the reception for the reason, the receptionist told me that laundry service is a supplier and that the hotel can not do anything about it. This is the last time I and my colleagues are staying in this hotel, since the service is absolutely horrible.
The hotel doesn't have their own restaurant, the one in the building is operated by a completely different company. Waiters are rude to the guests, not helpful at all. It goes so far that they don't allow guests to sit at the tables that are set with dinner cutlery and wine glasses during breakfast, even though there are no available tables left. The hotel offers vegan and vegetarian options for breakfast, but the restaurant refused to serve such options. If the hotel doesn't have any involvement in what the restaurant does, maybe they should start offering room options without breakfast for a reduced price. Hotel reacted to the complaint and we got the breakfast. Thanks again to the hotel manager for...
Read moreThe hotel doesn't have their own restaurant, the one in the building is operated by a completely different company. Waiters are rude to the guests, not helpful at all. It goes so far that they don't allow guests to sit at the tables that are set with dinner cutlery and wine glasses during breakfast, even though there are no available tables left. The hotel offers vegan and vegetarian options for breakfast, but the restaurant refused to serve such options.|If the hotel doesn't have any involvement in what the restaurant does, maybe they should start offering room options without breakfast for a reduced price.|Hotel writes that they have laundry service, the catch is that the laundry service chooses what they are going clean. On the laundry list there are options for pants and blazer, but laundry didn't clean it and returned it to me without any explanation. When I asked at the reception for the reason, the receptionist told me that laundry service is a supplier and that the hotel can not do anything about it.|This is the last time my colleagues and I are staying in this hotel, since the service is...
Read moreWe stayed at the Queen Elizabeth hotel for one night on the 6th November. We had a superior room which was lovely and spacious with a very comfortable king size bed with two individual duvets and beautiful soft bedding. Very well appointed bathroom with shower cubicle, very plush towels. Everything was immaculately clean in the bedroom and bathroom. Had dinner, bed and breakfast package. All the food (and wine) in the restaurant was superb and the staff were charming and attentive. Slept really well and then had the breakfast. Not a huge choice but all delicious. The scrambled eggs were the best we had ever tasted. Lovely hotel and to be highly recommended. We had stayed before in January 2019 which was good but I didn't write a...
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