I recently contacted this hotel to confirm my booking and was shocked to learn there would be extra charges to keep our cycles inside the room. These are expensive, lightweight racing cycles that cannot be left unattended in the parking area. Moreover, we need them to be race-ready for the next day.
We frequently travel to different cities and stay at various hotels with our bikes for races, and this is the only hotel that has imposed such a charge. Are cycles not part of the luggage we carry? This policy is ridiculous and extremely inconvenient.
Additionally, when I called the number provided by the hotel, the representative insisted I call his mobile number instead, which was quite unprofessional.
Due to these unreasonable charges and the poor handling of my inquiry, I am canceling my reservation and sharing this experience to inform others. Very disappointed!
As the review says, he is indeed arrogant, absolutely no sense of a good customer service and then the owner who responds to reviews with similar kinda feedback promising to fix it does not seem to be...
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