Hotel Lal's Plaza — Hotel in Bhopal

My experience with Goibibo was extremely disappointing and unreliable. I had booked a hotel called "Lal's Plaza, Bhopal" through their platform, and the booking was confirmed. However, upon arrival, the hotel denied accepting our online booking, citing that the ownership had changed, and the property was under renovation. The rooms were full of dust and debris, making them uninhabitable.

Despite my efforts to communicate the situation to Goibibo's customer care, they have failed to resolve the issue or provide a refund. It has been a week, and they continue to side with the hotel, claiming that I refused to stay without considering the actual circumstances.

Goibibo's lack of customer-friendly policies and their apparent bias towards hotels/properties is concerning. It feels like they prioritize their partnerships over the interests of travelers. The "assurance" fee they charge for last-minute alternative arrangements seems like a way to extract more money from customers without delivering on their promises. My experience with Goibibo has been frustrating, and I would strongly caution others against using their services. Their lack of accountability and disregard for customer satisfaction is appalling. I ended up paying extra for alternative accommodation and facing significant inconvenience due to their...

I have been a loyal customer of Hotel Lal's Plaza for many visits, and every experience has been nothing short of exceptional. From the moment I step in, I am always greeted with warm hospitality and professionalism.

The rooms are spacious, well-maintained, and provide a perfect blend of comfort and luxury. The housekeeping team ensures cleanliness and hygiene at all times. The ambiance of the hotel is elegant, making every stay a truly relaxing experience.

One of the highlights of my visits is the delicious food at their restaurant. The menu offers a variety of dishes, all prepared with great taste and quality. The staff is always courteous, attentive, and quick to fulfill any request.

Hotel Lal’s Plaza truly values its loyal customers, and their dedication to excellent service keeps me coming back. I highly recommend this hotel to anyone looking for a top-notch stay.

5/5 stars – Highly Recommended! Visit giriraj Chinese one of best...

Pathetic Pathetic,

The dirtiest hotel I have seen under the OYO banner. There is nothing worthy of the single star also. The toilets and rooms are so dirty you will find broken furniture. Also, blankets and beds look used before.

As OYO scams the customers by showing low prices and at check-in time asking for extra money. This scam is what they do here

The receptionist is very arrogant and lave note manners of what and how to talk. You will find Garbage in the hotel area.

Not recommended for...