HOTEL KLG ALTORIA — Hotel in Chandigarh

The property is well-located, offering easy access to most tourist attractions, which was a major convenience during my stay. However, my overall experience was marred by disappointing customer service.

When I wished to extend my stay by a day, I encountered an issue with the front office staff. Initially, they rudely informed me that I would have to pay a higher rate than I had the previous day because I had not informed them in advance. Fortunately, a senior staff member intervened and courteously resolved the matter, allowing me to extend my stay at the same tariff.

However, the next day at breakfast, I felt let down again. Arriving 15 minutes late for the buffet, I was informed—rather curtly—that the complementary breakfast would not be served, and I would need to pay extra if I wanted to eat. While I understand rules need to be followed, the lack of professionalism and flexibility in handling the situation was disappointing. They could have handled it better, especially since the food was still available.

While the location is excellent, the inconsistent service and lack of professional courtesy make it difficult for me to recommend this hotel wholeheartedly. I hope they work on improving their customer service to match the promise of their...

I recently booked this hotel for a party, which was attended by almost 70 people. Unfortunately, the experience was marred by multiple issues. First, we found an insect in one of the sweet dishes, forcing us to have it replaced in the middle of the party. What was even more frustrating was the lack of any apology from the staff. Instead, we were told, "We don't make it here," which was hardly reassuring.

The problems didn't end there. Later, we discovered a hair in one of the food items. When we brought it to the staff's attention, we were dismissed with the response, "It's your destiny, and in the food industry, this happens." Such a nonchalant attitude towards hygiene and customer service was extremely disappointing.

To make matters worse, the overall behavior of the staff was downright rude. From the beginning, we were met with dismissive and unprofessional attitudes. It was frustrating, to say the least

For a special occasion, I expected better attention to detail and customer care. The lack of accountability and proper handling of these issues left a sour taste in an otherwise important event. I would not recommend this hotel for anyone looking to host a memorable, trouble-free...

Hotel KLG in Chandigarh offers a comfortable and convenient stay, especially for business and short leisure trips. Located in Sector 43, the hotel is easily accessible from the airport and major city spots. The rooms are clean, well-furnished, and feature modern interiors that give a classy yet minimalist vibe. Guests often appreciate the soft bedding, fresh linen, and good lighting. The staff is generally polite and responsive, making the check-in and stay smooth.

However, experiences can be inconsistent. While many guests enjoy the overall hospitality, a few have reported issues like AC malfunctions, occasional cleanliness lapses, or delays in service. During large events or banquets, some visitors noticed a drop in food quality and hygiene. Despite these minor issues, Hotel KLG remains a popular choice due to its great location, decent pricing, and...