Via Urban Residency — Hotel in Delhi

am writing to express my deep disappointment with the extremely unpleasant experience I had during my recent stay at FabHotel Urban Residency, New Delhi, under Booking ID: JVPCJ3. Upon arrival, I was appalled by the unprofessional and rude behavior of the receptionist. Despite having a confirmed booking, I was made to wait unnecessarily at the reception with no explanation or courtesy. When I politely inquired about the delay, the receptionist curtly responded that I should “talk to Fab people” and stated that they were “not responsible for anything.”

Such behavior is completely unacceptable and reflects poorly on the standards FabHotels claims to uphold. As a guest, I expected basic courtesy and cooperation—neither of which were provided. Being forced to wait without any assistance or acknowledgment was not only frustrating but also embarrassing.

I request you to take this matter seriously and investigate the incident. This experience has shaken my trust in FabHotels, and I hope corrective action will be taken against the concerned staff to prevent such incidents...

I won't stay in this hotel even at Rupees 500. First of all the staff and even the housekeeping boy behaved so rudely upon asking for help when AC was not working at 1 am. He almost fought with us and talked to us in high and abrupt tone. So ill mannered. Extremely dirtyyy and unhygienic rooms and bathrooms. Beds are not comfortable at all, just springs are coming out of the mattress. AC not working continuously. TV is not there as shown in the pictures. Wooden Floor is broken and dirty. Fan's sound is very much disturbing. Even the Lights are not working. Pillow coveres are not washed at all. It feels so heavy to even spend this one night here.

Charged high price compared to what was showing online. Not worth it at all.

I think owner of this hotel has left with no interest in running this hotel properly. He must not be aware that people je has kept at reception and for housekeeping services are just involved in themselves and not attending the...

The place is total waste of money.

Pros : .. easily accessible by the road. .. Charges under 1500 if you get a good deal. .. Shops available for your basic needs nearby the locality.

Cons : .. No toiletries and towel provided until you ask them to provide. .. Smelly and non ventilated rooms. .. Water bottles with 20 mrp would cost you 30 if you take from them and there is no complimentary water bottle provided as it is provided by most of the hosts. (no option of R.O. water in the hotel) .. Bedsheets were ofcourse dirty and one of them had hole in it. .. They don't provide you the room key, if you go out for any work leaving the room... It's your own risk for your luggage. .. No fan in rooms.. Only ac which was working fine though. .. TVs that are there, are just a showpiece coz the set top box provided with it didn't even had a connecting wire with it.

Note : can't tell about the food as i didn't preferred to order it...