The Central Park Hotel — Hotel in Gwalior

Central Park Hotel is a Home away from Home. The Foyer and the rooms are tastefully decorated. In the foyer, there is a rangoli made from petals of fresh flowers. Every day a new rangoli is made and the enchanting smell lingers still late evening. The rooms are clean, two bottles of purified water and tea/coffee things are supplied daily unlike the hotel called "Airport Hotel" in Delhi where we stayed for quite a few days only to discover that it was a bad choice because of our ignorance. The breakfast is in buffet style, includes a variety of cuisine to accommodate the tastes of almost all. It's changed from day-to-day. For beverages alone, there are tea, coffee, butterscotch milkshake, Horlicks, Bournvita, fruit smoothy, cold coffee etc. There are always three beverages on a day. A minimum of 3 chefs work under the supervision of a manager to serve freshly-made hot Indian bread like puris and parathas. The 'baked curd' will send one to a journey to Eden. We also ate in the hotel at night. The meals were delectable. The employees are extremely efficient, courteous and attentive. A Himalayan credit should be given to the General Manager, Mr Pritam Khanna, for his awareness of small details, his continuous effort to elevate the standard of the hotel, his humility, his pleasing manner with all the staff members and his deeply religious nature. I realized all this from observation only. From my point of view, a contrast always helps to clarify an issue. We have stayed in the hotel "Regency" in the same city, Gwalior, only to be disappointed. In "Central Park" and other hotels in Delhi, the rooms have been cleaned in our absence, but in "Regency", the maids came when we were present and started enquiring us about our personal details. They were volunteering information about gifts they had received other guests, thus indicating implicitly that we ought to follow suit. It was the height of unprofessional behaviour and if the manager in charge declares now that he didn't know about this, then with all due respect, hotel management is an area in which there are rooms for improvement for him. I am actually sad to write this about "Regency", but the review section does allow one to be honest if not brutally/bluntly honest. All in all, I give the hotel Central Park a rating of 10 out of 10. After all, I cannot give 15 out of 10, can I?...

Dear Team,

I am writing to share a deeply disappointing experience during our recent visit to Sayaji Central Park, Gwalior.

Despite being loyal guests of the Sayaji Group across multiple states, this particular visit stood out for all the wrong reasons. The staff at both the reception and restaurant displayed an unprofessional and indifferent attitude. Shockingly, we witnessed the poor treatment of a visiting branch manager from a reputed bank who had come to enquire about banquet services. She was made to wait for 20–30 minutes, only to be dismissed with attitude and told, “If you don’t want to give business to us, that’s totally fine, you can leave.” This level of disregard, especially towards a female guest, is unacceptable and damaging to your brand.

Additionally, one of our colleagues clearly requested an e-bill during check-in and was assured it would be provided. However, at check-out, the request was abruptly denied, citing reasons like “rush” or “unavailability.” Such inconsistent service reflects poorly on the management.

This experience is not just disappointing—it is concerning. If this is the standard of hospitality now being maintained under the Sayaji brand in Gwalior, it is far below expectations. We are seriously reconsidering our corporate tie-up with Central Park due to this incident.

Out of respect, I won’t name the front office staff involved, as I understand people have families depending on them. But I sincerely hope the management reflects on this and takes corrective...

This hotel is located in nice area Rooms are clean One shall easily get cabs from here This place is 1.5 kms away from Railway Station. Mobile phone signals and wifi speed is not so bad at this area / location. Restaurant food is good Hotel staff is good This Hotel has cafe shop, Restaurant & Bar. Spacious reception area. Swimming Pool (it was not operational when I visited) this hotel also have Gym. There is ample and seperate parking space for those who are coming here by car / they will not have to park their vehicles road side. I booked my room online & got very good deal. I would say that this is budget hotel, you may check Clarks inn Suits & especially Taj Usha Kiran Palace if you are here in Gwalior and have good travel budget. Those may prove to be better in many ways if one is ready to spend more. Gwalior fort & Gurudwara Data Bandi Chhod Gurudwara is some 15 mins away from this location via cab so is Tansen Tomb. Croma electronics store is just opposite this hotel in case if you need batteries or memory card...