Raj Mahal Palace, Mandi — Hotel in Himachal Pradesh

I had booked this hotel for a business trip for almost 7 days seeing the pictures and the entire 'heritage' tag. But I left it after one-night of stay and at the reception they didn't even bother to ask why I am leaving after having made a booking for 7 days, all they cared was it was all paid. As a lady didnt feel the confidence to stay here alone..hotel had a worm out, low on security environment. No one was bothered to call me and check as I was late by a day for the check-in and they have a non refundable non amendable policy.||The tariff was 5 plus taxes per night for this so called heritage palace for my Deluxe room.||Pathetic is all I can say as the hotel charges like a 3 star and gives service of a 1 star, the management doesn't give a damn about hospitality and making a guest comfortable.||Due to certain reason I had reached the hotel late around 11 pm, and upon asking for food arrangements they didn't have any late night kitchen facility and said we can give u only bread and jam. Not seeing the fact I was a solo lady traveller and I was forced to go outside with my driver to parcel food. No compromise for the guest.||They don't have bottled water in a so called "deluxe room". Neither any toiletries except for some unknown brand's soap.||The rooms are basic and don't justify for a whopping 5 k per night in such a small town. All they are doing is making a traveler pay for the maintenance of their so called royal palace.||The servers are ill equipped to handle guests. Food served during breakfast is a la carte but extremely limited menu. No fresh juice. Basic mineral water bottle are charged and they expect the guest to drink RO water after paying 5 K. The waiters are also non- apologetic about it and the state of affairs.||I would not recommend this place for the price they offer and the lack of amenities.|Don't believe the pictures shown, it more than what...

My purse got stolen . One of the waiter stole it. It had all important documents in it and costly accessories as well .the staffs weren't cooperative and tried to trouble me and refused to even agree that the purse was there. They started cooking up stories about it. Their cctv cameras werenht working as well. They apparently had no footage , as told by the manager as they forgot to switch it on from several days , probably months. The nearby police station also refused to write anything against them as according to them rajmahal has a good reputation and they don't want to defame it . to add to it they had the audacity to refuse lodging a complaint and also suggested me to sort it within . They didn't do anything at all . They didn't even write the hotel name in the general diary.no one is cooperative and the staffs would mislead you . A lot of crimes happen there . The food is expensive and overpriced .staffs aren't courteous. Room are dark dingy with musty smell. The only helpful person is the manager but he would listen and not act. The other hotels at Mandi are yet better. Think before you book .Also to add the one sitting at the reception talks to you in a very indecent way .They lack courtesy and kind of run a monopoly business out here. Even if you come here for food , isn't not a suggestive place to invest your...

We chose this hotel intrigued by what looked like a historical/landmark property and convinced Small Leading Hotels of the World is some sort of a guarantee of upscale lodging in the world of hotels. Apparently not anymore. The owner of this property should be ashamed having allowed for such a tremendous beauty to be in such a sorry state. If this were a 3 star property one would have lower expectations and the resulting experience wouldn’t be such a complete disappointment. What really irks is the top price paid for a grand dame hotel that is in shambles. The entire hotel urgently needs a paint job, new bed linen, a thorough cleaning and food that doesn’t taste like war reserves. The once surely stunning hotel looks and feels mismanaged and abandoned. A great great shame as the potential is there ! Another thing - no one tells the guests the story of the property and we never learned anything about the palace and its original owners. There are dusty vitrines displaying objects that were most probably once used by the owner but we don’t really know as nobody...