Flute Boutique By Hotel 91 — Hotel in Jaipur Municipal Corporation

Terrible Experience — Avoid This Hotel at All Costs!

We had an absolutely awful experience at Flute Boutique By Hotel 91.

At 12:06 PM, the hotel sent us a message asking to confirm our stay. We replied within 15 minutes confirming it and even provided our train arrival time from Agra. However, when we arrived at around 7:30–8 PM, they told us they were fully booked and basically kicked us out — referring us to another hotel instead.

That alone was bad enough, but what made it worse is that my partner’s credit card was charged, and the hotel refused to cancel our reservation. The receptionist acted like he couldn’t speak English and pretended not to understand what was going on. They made us talk to someone on the phone who kept interrupting, wouldn’t listen, and even yelled at us several times.

My partner stayed calm and said, “I don’t want to yell, I’m in your hotel now and I don’t want to make a scene,” but the man on the phone just kept shouting. It happened four times in a row. None of the staff tried to help — they just said they couldn’t do anything.

We contacted Booking.com customer service, and even they confirmed that our reservation was valid and active at this hotel. They asked the hotel to send an email confirming the cancellation, but the staff refused to write it, even after being given clear instructions. Each time Booking.com called, the hotel either didn’t answer or pretended not to speak English.

To make things worse, one of the staff — a man in a red shirt — stood in front of us with his arms folded, yelling aggressively. I had to stand up and tell him, “Please lower your voice, I didn’t speak loudly to you. I just want to cancel our booking and leave.” Absolutely unprofessional and unacceptable behavior.

I travel a lot, and this is by far the worst treatment I’ve ever received from a hotel. Please save yourself the trouble — do...

Nightmare started when I was given Room 404||1) Room was stinking of dampness as AC was not working properly.|2) Washbasin tap was broken and leaking and never seen a more dirty bathroom.|3) Bottles of Soap and Lotion were sticky and contents smeared all over the bottle.|4) Phones are old and cheap quality, no numbers mentioned where to call and whom.|5) Bedsheets were dirty & had stains all over them.|6) Wall near the bathroom was broken, main door was not locking from inside.|7) Nobody cares to share username & password for Wifi.|8) Food was average quality.|9) Sofa was dirty and disgusting, to sit on it I had to keep a towel and utilize it.|10) All the furniture was worn out and shabby condition.||All this was happening at 5 AM post a 3 hour flight and being awake the whole night flying from Sharjah. ||I was shifted to Room 401 which was a bigger room.||1) Bedsheet had hair and so did the quilt, had to be changed again.|2) Bathroom Dirty and wooden fixtures worn out.|3) Door Broken and requires repairing.|4) Remote in both rooms had battery cover missing.|5) AC Controls are from 1960 or 1970, I had to call the reception to get the temperature controlled as it was hot.|6) Did not dare to keep clothes in the wardrobe. Locker is locked and you have to request the reception to send someone to open it, I ended up carrying my valuables with me all the time.|7) Water glassess were dirty and had stains.||Breakfast was ok and only saving grace is the staff who are ever ready to solve any problem.||Owners should wake up and think about how to manage or maintain the hotel, it can be a very good property but their attitude is seen in the property.||Avoid at all cost there are many...

Location : location is good, fine.

Rooms : Firstly, let me tell you in my review, we changed our room twice because of their mattresses quality and issues also with that, we noticed every room has different interior and different way of space occupation even after of being same level, which wasn't very good. Rooms looks decent no doubt. And quality of interior decor (including almirah's wood, floor, washroom tiles) is not that perfect as it looks good in pictures. Still look wise overall it's a good room. Apart than that mattresses are hell uncomfortable. I had bad backache after my sleep on them. And I couldn't sleep comfortably. Rooms are not sound proof at all. We can hear each and every voice of gallery or of sideby rooms, which is not so good again obviously. As it affects privacy.

Room Service: Room service is good, they would serve you with in 5 min after your room service call.

Price: Food menu is not that cheap at all. It's costly according to the food.

In last, I want to let you know all in my review. They would add extra charges in overall amount which is not even genuine. Eg: they charged 32 rs from us for each water water. But it was of 20rs. They charged it for rs 30 and 3-4 ra tax upon it. So it was a cheat. Though it's a rule that they charge it more than its MRP, still they do. I said it this is wrong, then reception manager answered 'aisa hi kiya hua hai manager ne abhi'. We were getting late so avoided Argument. But don't let them charge anything or in any rubbish sense.

In my opinion, this could be your last option, if font find anything then you could...